ProFlowers Reviews

(based on 96 reviews)

378 of 735 people found this review helpful

I ordered a bouquet of tulips and irises for my girlfriend on Valentine's Day. Not what she got. It Looked nothing like it was advertised. I called and talk to a representative after being on hold for 25 minutes, she had told me that they were farm fresh and needed about 12 hours with plenty of sunlight and water. I told her that would be great if I wanted them the day after Valentine's Day, but when I send them to my girlfriends work to surprise her and She ends up getting premature bulbs and leaves. It has an opposite effect. I'm Literally embarrassed that those are the flowers she got. Hope this is helpful didn't want this to happen to anyone else.

In summary, I would not recommend ProFlowers to a friend.

352 of 687 people found this review helpful

Very rarely do I write reviews but I am so angry right now. This was a horrible experience and I will never use them in Denver ever again. I had ordered flowers over a week ago for Valentines Day and paid a good additional fee to have them delivered before noon since last time they were delivered around 8pm. It's Valentines Day today, it's past 6pm and they're still not here. The flowers are no longer a surprise and my wife is pissed, unfortunately it came out on me. Good luck with trying to get a hold of them via phone, they'll keep you on hold until you've starved to death. I'll stick with going to a florist personally from now on.

In summary, I would not recommend ProFlowers to a friend.

325 of 634 people found this review helpful

Let me just say I hate this place! It's the biggest joke ever I bought a lot of stuff one time and it was relieved next day from what I wanted. I purchased yet again flowers from here thinking it may changed will I paid extra money to deliver it especially for the AM well it's 521pm and they yet came. Prof lowers are like we credit you the 14.99 but that means the flowers are left out side all day till 11pm. I am over seas with the military and I will never buy flowers from here again!

In summary, I would not recommend ProFlowers to a friend.

386 of 693 people found this review helpful

Ordered birthday flowers for my Mom last May; UPS delivers the flowers! obviously not a brilliant ship method; came in a box from a hot truck in Vegas. they all fell off the stems within a few hours-so this was a great lesson in "if it looks to good to be true". Order from local florist with LOCAL DELIVERY. Flowers are not something to be shipped UPS!.

In summary, I would not recommend ProFlowers to a friend.

356 of 686 people found this review helpful

I ordered a beautiful bouquet for my Mom's birthday. I recieved an email that it had been delivered. No one told her. They left it outside in the snow. It was -10 outside. The flowers were dead and frozen. If I hadn't called to ask if she got them, who knows when she would have noticed. Thanks Pro Flowers for ruining what should have been a very fun birthday surprise.

In summary, I would not recommend ProFlowers to a friend.

365 of 729 people found this review helpful

My order, as was confirmed on my receipt, was *guaranteed* to arrive by 1:00PM today. It is now 4:30, and it just arrived. Also, when I called to check on it a little after 4pm (because it had *not* arrived), I was told that it had been delivered at 4:00. While I was on the phone with my mom telling them that the florist was supposed to be calling me, the flowers arrived--again, at 4:30.

Three problems with this:

1) The "confirmation" of delivery was mistaken. Something cannot be confirmed as delivered at 4:00 when it doesn't arrive until 4:30.
2) The flowers were supposed to be there by 1pm, something guaranteed by the service charge I paid. "Early charge: 4.99, Weekend charge: 4.99, Next-Day charge, 4.97."
3) I paid for the "deluxe," and based on the picture my family sent (attached), I got the standard.

I called Florist Express back & was told they would refund the upgrade to Deluxe plus the guaranteed early arrival fee. They would not give me a confirmation number for the refund process, though I was told that "Earl," the "supervisor," would email me a confirmation.

Given that my order was not only incorrectly fulfilled but also that we were... (Read the full review)

In summary, I would not recommend ProFlowers to a friend.

423 of 795 people found this review helpful

We ordered a 2 foot Christmas tree through ProFlowers for our 90 year old mother after learning she didn't have a tree in her condo. We paid extra to be certain it would arrive on Christmas Eve. The little tree was NOT delivered before Christmas, as had been promised. This is INEXCUSABLE. We will only use local florists in the future. No more Proflowers.

In summary, I would not recommend ProFlowers to a friend.

397 of 725 people found this review helpful

Flowers were wilted. The flowers looked like they came from the clearance rack. They arrived after the day promised and I had to put the arrangement together. On the web site one is given the impression that the flowers come already arrange and from a local florist. You are asked to put in your zip code so that the flowers can be shipped from a nearby florist. My flowers were sent from Mesquite, TX to San Antonio, TX.

In summary, I would not recommend ProFlowers to a friend.

370 of 749 people found this review helpful

I ordered and paid for a wreath to be delivered to my mother for today. I put her apartments number and phone number on the order.

UPS left the package outside the high-rise apartment building.

I called to complain and it will take five days for a replacement to be delivered.

Shame on them.

In summary, I would not recommend ProFlowers to a friend.

383 of 724 people found this review helpful

My friend sent me a bouquet of tulips which arrived brown and wilted. She called to complain and spoke to "LaFonda" who was very nice. She agreed to send me a replacement bouquet (roses this time). I live in an apartment complex and instead of leaving them in the office, they thought it would be a good idea to leave them on my front porch!?!? So when I got home, my chocolates were melted and my flowers looked like crap! Not just because they had been in the heat, they were poor qualtiy to start with! I would NEVER use this company!!

In summary, I would not recommend ProFlowers to a friend.