ProFlowers Reviews

(based on 96 reviews)

334 of 619 people found this review helpful

05/2016, I ordered flowers along with chocolates for my mother. Delivery went as requested. Chocolates appeared to be outdated, funny color of the chocolate pieces (really dull appearance), white crust at bottom of pieces of chocolate, no expiration on box as should be for a consumable item. Flowers are guaranteed for 7 days but starting wilting on mothers day around 1 pm, 2 days after delivery. Never again.

In summary, I would not recommend ProFlowers to a friend.

334 of 673 people found this review helpful

Easy to use site with great variety but terrible service. Ordered flowers on Monday for delivery on Saturday and the flowers never showed up and never got any notification. I call customer service and they tell me that what I selected had sold out and they were sorry that they hadn't notified me. Total Failure and will not use them again!

In summary, I would not recommend ProFlowers to a friend.

310 of 612 people found this review helpful

You lock in 1 price, enter your billing information, and BANG!!! the price increase by $15. A penalty for having the audacity to do business with them. SCAM!!!

In summary, I would not recommend ProFlowers to a friend.

347 of 656 people found this review helpful

I received a bouquet from my son for Valentine's Day. When the order arrived, I was home and took delivery. The stems of the flowers were frozen. I waited to see if the flowers would open, but the Stargazer lilies were brown and are not opening and the irises have opened, but are brown as well. This is the 2nd year in a row that I have received disappointing results from proflowers. I tried to reach out to them but the order number is required to be able to send an inquiry is NOT the order number that they send with the order. I tried calling and the same nonsense happened. Can't help without an order number, can't look up by FedEx tracking number or the bogus order number or anything else that comes with the flowers.

In summary, I would not recommend ProFlowers to a friend.

338 of 662 people found this review helpful

After the Wal-Mart vase, the service charge, the delivery charge, the whatever-charge, your $30 flowers are over $100. Customer service (God forbid you need it) is out of a call center in the Philippines, no one speaks English and they will go the extra mile to make sure they don't have to do anything for you;the computer will be "down", the order will already be out for delivery (2 days early), they will suddenly not speak English, ....or they'll just hang up on you!

In summary, I would not recommend ProFlowers to a friend.

337 of 658 people found this review helpful

I ordered 2 bouquets of flowers for my sisters. The online pictures looked absolutely stunning! However when they arrived, they looked nothing like the pictures online. My sisters took a few pictures. The bouquets were lackluster, the flowers were of poor quality, they looked sparse as the bouquet came with no additional fillers. I paid for a dozen roses but one of the bouquet had eleven stems. I will not order from ProFlowers again.

In summary, I would not recommend ProFlowers to a friend.

320 of 638 people found this review helpful

Do not be fooled by their 20% discounts on all orders over $29. They don't tell you anywhere that any orders including wine do not qualify for offered discounts until after you have placed your order. Then they toss the blame to a "company" called Wine.com as a 3rd party vendor that is not obligated for any advertised discounts. I subsequently learned that Wine.com is actually a separate division of ProFlowers but they act like their a completely separate company. I subsequently was tossed back and for the between them on the phone until finally cancelling my order. I was assured I would get a cancellation confirmation via email but am still waiting for that email. I guess I will have to alert my bank to flag any such charges as disputed and not to honor them.

Bottom line - don't be fooled by their deceptive practices of false advertising on offered discounts. Use another reputable source for ordering flowers, wine baskets, etc.

In summary, I would not recommend ProFlowers to a friend.

365 of 662 people found this review helpful

I ordered a succulent wreath at a discounted price for a christmas present. Not only did they not give me the discount but the charged me for two wreaths at the full price. I was shocked when I got my statement. So I called them and they did not even offer to take the second wreath off nor did they're to give me the discounted price. So I threatened to call my credit card company and or to cancel the whole order. The order was cancelled and they did not even care. I guess they are not in the business of making business and don't care about customer satisfaction. So my christmas present is ruined.

In summary, I would not recommend ProFlowers to a friend.

356 of 737 people found this review helpful

I ordered the flowers for a friend who couldn't afford them for her anniversary. The day came for delivery nothing, I waited another day nothing, so after calling they pretty much told me my account is under review and they can't access it. How does that make any sense when the account is with your company. So long story short I'm still waiting for my refund.

In summary, I would not recommend ProFlowers to a friend.

406 of 735 people found this review helpful

I ordered a Lily of the Valley bulb garden for mothers day, my mom received it right on time I did pay for quicker shipping which was fine, she got the garden followed all directions, the plant matured quickly only one which it was supposed to have 3, it flowered never had the beautiful scent its known for which was partly why I ordered this plant, then it died right after it flowered, I was angry because I got the plant so it would be something she would have for a long time, I gave a poor rating L Jakubowicz

In summary, I would not recommend ProFlowers to a friend.