ProFlowers Reviews

(based on 92 reviews)

215 of 436 people found this review helpful

Ordered flowers for funeral 48hrs in advance of service. No flowers arrived. Funeral director very helpful, contacting local florist ProFlowers uses and they didn't have the order. ProFlowers never sent my info. NO FLOWERS AT the FUNERAL. When I called customer service, their response was they wouldn't do anything without speaking to the florist. I told them the delivery wasn't made and I wanted a refund. I also gave them the info to contact the funeral home, to verify the flowers were not received. they were uncooperative and refused to refund anything, until I told them I would dispute the charges thru the credit card company, they then said they would refund the money, BUT they would TAKE BACK any flowers delivered. can't take what wasn't there...

They suck.

In summary, I would not recommend ProFlowers to a friend.

198 of 406 people found this review helpful

"This is absolutely the WORST flower company I've ever used. Long story but to summarize they not only didn't deliver my flowers, they didn't tell me they put my $40 order on hold and I only found out following up to see why I couldn't see the order in their history AFTER it was to be delivered. They told me to go to my local PD to get a letter on their letterhead that I wanted an answer to the investigation on my order. These people are rude, incompetent and they don't care. Boy did I get a laugh when I went to write a poor review and I found hundreds of people beat me to the punch! Guess they could care less. Use From You Flowers - awesome and I've never had an issue. I should have stuck with them but I heard a commercial on the EIB network for them. I'm going to let them know about my experience too."

In summary, I would not recommend ProFlowers to a friend.