ProFlowers Reviews

(based on 96 reviews)

346 of 653 people found this review helpful

I've never been so pissed at receiving flowers as I was when I got a delivery of roses from my husband! There were 2 dozen roses, which only looked like 1 dozen because the 2nd dozen were crammed at the bottom of the wrapping! Most of the 2nd dozen were dried out or the heads had fallen off. The foam insert they use to keep the stems moist was dried out and crumbled apart as I unwrapped them. These flowers were the worst looking flowers I have ever received!! You're better off going to your local Walmart if you want to get your loved one flowers. DO NOT ORDER from this company! You'll be thoroughly disappointed by it!!

In summary, I would not recommend ProFlowers to a friend.

310 of 627 people found this review helpful

I ordered an arrangement of flowers from www.proflowers.com for delivery the Friday before Mother's Day. The online order process was pretty straightforward. I received a confirmation of my order via email. However, the delivery was never made. When I learned it hadn't been delivered and called the company the following Monday, after a long wait (presumably behind many other Mother's Day-related complaints) I was finally informed that my order had not meet the minimum charge required for the area in which it was to be delivered (despite the fact that I was charged a separate delivery fee). There was no information on the website about a required minimum, I did not receive any notification about this either before Mother's Day or afterwards, and the customer service representative would not connect me with anyone on the phone who could either answer my questions or resolve the problem. I was merely put on hold, and finally hung up after about 20 minutes of additional waiting. It's hard to imagine how this company stays in business.

In summary, I would not recommend ProFlowers to a friend.

294 of 570 people found this review helpful

These flowers arrived half dead and the wrong flowers...you be better off going to the supermarket. at least you know what your getting. I wish I could post a pic

In summary, I would not recommend ProFlowers to a friend.

294 of 588 people found this review helpful

I ordered flowers for my mother for mothers day. I had them delivered the Thursday before to beat the rush. Come to find out, my mom got the flowers and was heartbroken to tell me they were all dead. I don't even mean wilted, all them were brown and dead. I called and they promised me a refund without questions as I told them I can send photos of what arrived to my mother ten minutes earlier. The only good thing I got out of this was good customer service with my refund. I will never order from them again however.

In summary, I would not recommend ProFlowers to a friend.

347 of 644 people found this review helpful

I ordered a Gardenia Topiary to be delivered Thursday before Mother's Day. Plant arrived on time
However it was a Calla Lilly. I thought it would be a nightmare to deal with this, and there was a Huge
Price difference, I had paid much more than the calla Lilly cost. However, I called customer service, and they made it right..FAST, and with no hassles. I will use this service over and over and
Truly appreciate their attention. I'd also add that both plants are quality
Georgeous just like the picture plants. Mistakes happen..
It's how you handle them.. Pro flowers went above and beyond!!!!

In summary, I would recommend ProFlowers to a friend.

302 of 594 people found this review helpful

Mother's Day is approaching and I see ads for ProFlowers scrolling by on my Yahoo page. I wouldn't order them if they were free. I used them twice (because I'm evidently a slow learner) to send loved ones flowers on important occasions (because I couldn't be there) and both times they received absolute junk. I was so embarrassed. The flowers were NOTHING like the photo of what I ordered. Customer service is obviously used to complaints and spend their time offering ridiculous tokens to appease angry customers. I would recommend calling the hospital and having someone from the gift shop deliver something to a patient, or maybe call a local florist. This place uses the cheapest florists possible and the person you are sending flowers to will end up with junk.

Also, watch all the sneaky hidden fees. Ridiculous.

In summary, I would not recommend ProFlowers to a friend.

564 of 822 people found this review helpful

This is one of the sneakiest websites I've been on. The charges they slip in on you at the end of the order are hidden on the far right, lower corner. And in the process of ordering they expect the CUSTOMER to put 2+2 together to realize they are opting for "Rush Charges" based on color coded dates on the calendar when you select your delivery date. But they COULD put those rush charges more conveniently on the NEXT page when they ask if you want your order delivered by noon the next day. That would be a perfect place to put those next day rush charges -- but as I said, they sneak it in and expect the customer to take note of the fact that next day numbers are green, not blue that would NOT have the extra charge, but thereby automatically incurring an extra $4.99 charge.

Then there are the extra handling charges that show up at the end, not to mention taxes for an out of state order. My order went from $42 to over $55!

It's also a rip off company because I've sent flowers from them to a funeral home that were not even in... (Read the full review)

In summary, I would not recommend ProFlowers to a friend.

365 of 718 people found this review helpful

February 13, 2015 -- Fedex left my flowers on the porch on one of the most frigid days that VA has seen in many years. When I opened the box I found all flowers on the outside of the bouquet frozen solid and the stems were crunchy-to-the-touch with ice crystals. I immediately put them in the refrigerator (hoping a slower thaw might limit damage), did a quick search online for help (found nothing), and then called ProFlowers customer service to ask if there was any way that I could help my frozen flowers recover. The customer service gal was so sympathetic and helpful that I might have thought I had called my sister for advice! She could not fine any better information than I had so she set up a priority delivery for a replacement bouquet. It came the next day -- with a note on the box requesting the delivery person knock before leaving -- AND it was the whole gift package, not just a replacement bouquet! ProFlowers has won our everlasting loyalty.

In summary, I would recommend ProFlowers to a friend.

351 of 679 people found this review helpful

I order some roses, to be delivered on 02/13/2015 instead of 02/14/2015 Valentines day. I did this thinking there would be no issues doing this a day early. The Roses were never delivered and when I called I was shocked, Pro-flower told me it was there fault and they could get them sent out the following week. I did get a refund and they could have cared less about my surprised being ruined. First and last time experience with this lousy company.

In summary, I would not recommend ProFlowers to a friend.

323 of 617 people found this review helpful

I ordered a dozen roses for valentine's day, having them delivered on the 13th and paid for guaranteed delivery. The 29.99 quickly rose to 59.99 and I thought that was fair for good quality roses. The roses were delivered by FedEx on the 13th as requested. Upon opening the box, the flower pedals were bent, the leaves were bent or stems broken. I unwrapped the roses, followed directions on watering and feeding, threw half the green leaves away due to being bent or wilted. The following day, some of the roses blossomed, about 4 out of 12. The rest never did and still have not. They began to wilt Sunday 2/15 as if they were 2 weeks old not 2 days old. By far the ugliest bunch of roses I have ever purchased. I will never buy another item from "Pro Flowers", there is nothing pro about them. One word description - pathetic. Have I complained to "proflowers", no, what is the use according to previous reviews. I HIGHLY recommend you NOT USE proflowers ever.

In summary, I would not recommend ProFlowers to a friend.