ProFlowers Reviews

(based on 96 reviews)

346 of 714 people found this review helpful

I have nothing good to say about my experience with this company. Since I have to give them a minimum of 1 star, that's what I rated them - they deserve a zero. My order was never delivered, when I called to find out why, or complain, I was transferred from agent to agent, left on hold in excess of 20 minutes at times, promised return calls from supervisors which I never received. Customer service reps were unhelpful and I still have not had my issue resolved. I will never use this service again, and will tell everyone possible how bad the service was and their lack of desire and ability to correct their mistake. They offer a customer service guarentee which apparently doesn't mean anything. This company should be ashamed of itself.

In summary, I would not recommend ProFlowers to a friend.

441 of 836 people found this review helpful

OMG, I wish There was and option for negative star. This website is the Worst and I hate them. I have ordered flowers for valentines day and they never got delivered. I called them and they promised for a 50% discount and another delivery, Never delivered, I called them again they promised a refund and another delivery..... Never delivered... I called them for another delivery and still did not deliver so if you want to get flower DO NOT EVEN THINK ABOUT THIS PLACE... THEY ARE THE WORST .

DO NOT EVER TRUST THEM AND I DONT KNOW WHY DID THE EDITOR GIVE 5 STARS TO THIS STUPID WEBSITE>>>>

In summary, I would not recommend ProFlowers to a friend.

381 of 793 people found this review helpful

put in my first order with Pro Flowers just before Valentines Day. I had a disagreement with them the next day and I let them know. I expressed my disappointment and said I would not recommend then to anyone.
They immediately responded to me appropriately. I was surprised and pleased. The flowers arrived at there destination on time and in excellent condition.
I will definitely use them again as they demonstrated they are costumer friendly and have a good product.

In summary, I would recommend ProFlowers to a friend.

435 of 850 people found this review helpful

I should have known to order my Valentines Day flowers from someone local, but I didn't and used Pro Flowers. Well the 2 dozen Roses never showed up! Mud on my face big time. Then I called them and their customer service said they could not track my order. I requested that they follow up and when they find out my flowers were never delivered, to issue a credit. Well today I had to call back and get my credit, but that does nothing to resolve the embarrassment I went through on Valentines Day without flowers. NEVER AGAIN WILL I USE OR RECOMMEND PRO FLOWERS!!!

In summary, I would not recommend ProFlowers to a friend.

390 of 747 people found this review helpful

I ordered two dozen mixed roses for my wife on valentines day (2/14/13) and when they were delivered they came in a box all together... She had to cut them and put them together in the vase herself.... The worst part was that the flowers were all horribly wilted and looked horrible .... Way to ruin valentines day proflowers!!!! I usually go with viviano but I was trying to save a few bucks this year and what a waste... I should have listened to all the reviews i read... Don't buy from pro flowers!!! I called right after they came and had to argue woth customer service (only wanted to give less than half off because I still had an order delivered... But in the end the entire order was refunde after about thirty mins on the phone) save yourself the trouble and skip proflowers.com!!!

In summary, I would not recommend ProFlowers to a friend.

421 of 820 people found this review helpful

Ordered tulips tulips as a Valentine gift for my wife. The open vase was filled with water, placed in a box, and then mailed. The tulips arrived completely soaked and ruined. What kind of company puts water in an open vase and then mails? To their credit I was given a full refund, but for the disappointment and inconvenience that was not enough compensation. Will never order from this company again.

In summary, I would not recommend ProFlowers to a friend.

411 of 795 people found this review helpful

Pro Flowers is horrible. They say they deliver on Valentines. Yeah, a 7pm at night! When my girlfriend opens the box the roses are all beat up, and several of the flowers are broken right at the base of the bud. Meaning we cant even salvage them by clipping the stems a little.

You are better off finding a local florist. The prices may seem right, but you get what you pay for. Its NOT a good deal. I will never use Pro Flowers again.

In summary, I would not recommend ProFlowers to a friend.

395 of 780 people found this review helpful

I made the mistake of using proflowers on a whim this Valentines Day because my fiance is currently finishing up graduate school about 3 hours away from me and I wanted to have something delivered on the 14th since I couldn't be there. The flowers that arrived were the most pathetic excuse of a dozen roses I have ever seen. They look absolutely nothing like the photo that is meant to portray them. Not only were they sporadic as to what stage of blooming they were in, but they were not dressed in any way. It came across as 12 roses thrown into an oversized vase.

I understand the risks of ordering flowers online and that quality may be difficult to ensure with shipping etc, but I paid quite a bit to ensure this order was what I wanted and to see the lack of effort that was put in is a true disappointment.

I have learned my lesson. Please, heed my warning, and do not EVER order flowers or anything else from proflowers.com.

In summary, I would not recommend ProFlowers to a friend.

382 of 763 people found this review helpful

I sent my wife flowers from pro flowers for valentines day 2013. The flowers came unarranged in a U P S box. They all had to be cut to fit in the vase and non of them were actually in bloom. So my wife got to open an ugly ups box full of separate packages of uncut unopened flowers. I called customer service to find out what happened and the woman I spoke with told me that my complaining was wearing her out and then she hung up on me. If a pro flowers employee wants to research this her employee I'd number is DILINN.

In summary, I would not recommend ProFlowers to a friend.

393 of 773 people found this review helpful

I wouldn't recommend using proflowers for your loved ones unless they specifically like them. My co-worker and I both had some delievered to us today and she had a funny look on her face and I didn't realize why until we opened them. They looked dead when we opened the boxes! Its been a few hours and the water and flower food seem to be perking them up a little but my personal preference would be to have a nice fresh bouquet already set up in the vase and looking nice, delivered to me.

In summary, I would not recommend ProFlowers to a friend.