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My order, as was confirmed on my receipt, was *guaranteed* to arrive by 1:00PM today. It is now 4:30, and it just arrived. Also, when I called to check on it a little after 4pm (because it had *not* arrived), I was told that it had been delivered at 4:00. While I was on the phone with my mom telling them that the florist was supposed to be calling me, the flowers arrived--again, at 4:30.
Three problems with this:
1) The "confirmation" of delivery was mistaken. Something cannot be confirmed as delivered at 4:00 when it doesn't arrive until 4:30.
2) The flowers were supposed to be there by 1pm, something guaranteed by the service charge I paid. "Early charge: 4.99, Weekend charge: 4.99, Next-Day charge, 4.97."
3) I paid for the "deluxe," and based on the picture my family sent (attached), I got the standard.
I called Florist Express back & was told they would refund the upgrade to Deluxe plus the guaranteed early arrival fee. They would not give me a confirmation number for the refund process, though I was told that "Earl," the "supervisor," would email me a confirmation.
Given that my order was not only incorrectly fulfilled but also that we were lied to about the delivery, this--while a start--is unacceptable. How are you going to make it right?
In summary, I would not recommend ProFlowers to a friend.
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