ProFlowers Reviews

(based on 96 reviews)

401 of 795 people found this review helpful

Sent 2 dozen roses to my mother for her birthday. She received the roses at 4:30 in the afternoon after they had been on a UPS truck in the Arizona heat the entire day. Needless to say, because they were packed to stay moist, they were steamed to death. When I called, they did refund my money, however had no way to redeliver any flowers in a morning time range. You would think a flower business would have a way to ensure their flowers arrive in good condition. Use a local florist. Proflowers is a waste of your money.

In summary, I would not recommend ProFlowers to a friend.

338 of 679 people found this review helpful

Received 1 dozen multi-colored roses as a gift yesterday. Included was a bright pink 9" tall glass vase, with about a 4" diameter opening. The roses were packed nicely. Sadly they were too short for the vase, especially after I trimmed 1" off the bottoms. No filler was included, so the roses looked like a few random flowers in an oversized vase. Added the food packet, trimmed each stem, removed extra leaves, and outer "guard petals" as recommended. 24 hours later 6 roses have black edges, and the 3 cream and white roses are spotted brown. Had received 2 dozen roses from a local florist on Mother's Day..they still look better than the ones I received from Proflowers yesterday. So, dying flowers and a worthless vase. Money down the drain.

In summary, I would not recommend ProFlowers to a friend.

327 of 673 people found this review helpful

I placed an order online on 5/9/2013. The online ads stated that the flowers had free shipping. However, when I check out and was given a confirmation number my bill was $44.37. I called the 1800 number and I was informed that my order was not free and they could not give me free shopping. I informed the person on the phone that my account was low and I different know ProFlowers was going to charge me $12.99 for shopping and $4.99. I was informed that there was nothing they could do for me. They could not give me my money back or give me free shopping on the item.

This was my first time using ProFlowers and I thought they would be a good place to buy flowers for someone I love. However, this was a bad experience and I would never recommend telling anyone else to use Pro Flowers.

In summary, I would not recommend ProFlowers to a friend.

365 of 745 people found this review helpful

Making Mothers Day order for two grandmas. I made my selection based on the ones that had free standard shipping for Mother's Day.

I go through the extended process of setting up account, entering shipping info, and prepped cards...and when I get to the very end, guess what? They added $60 shipping!!!!

So I call and ask for help...on the phone forever with woman who wanted to sell me cheaper flowers...and we have to start over entering EVERYTHING!!!

I asked her to please just give me a free ship promo code. She would not. I told her I would be posting this review, and took my business elsewhere. I yelped the best local florists and placed my orders. It was faster, and each florist treated me like my business was appreciated. I got flowers, candy and delivery for less than the price of flowers alone at ProFlowers.

Skip ProFlowers and call a local florist.

In summary, I would not recommend ProFlowers to a friend.

398 of 732 people found this review helpful

THE WORST FLOWER SERVICE EVER!!!! I paid for same day delivery for my cousins new baby and they never got sent. They promised me they would be sent the next day and they never were and my cousin got discharged from hospital before they could even bring them! Then I changed the address to have them bring them to her house and they screwed it up and brought them to the hospital after she had already left. When I call the guy named TIM and he was such a JERK!!! He said that he didn't see an address change and it must be my fault for not telling them the new address. I told I was promised by the last lady I talked to that they changed the address. He said it wasn't his problem and the only thing he could do was deliver another day or cancel the order. I told him I was going to write a bad review and he said "have fun" REALLY?!!!!!! I am left in tears because I just wanted my cousin to get some flowers in the hospital after having her baby. Now I have 60 dollars tied up in pending... (Read the full review)

In summary, I would not recommend ProFlowers to a friend.

356 of 700 people found this review helpful

I would not recommend these Pro Flowers to anyone. They got my delivery date wrong and said they could correct it and get flowers there in a day and would take care of it. I requested to get an email confirmation. When I got home from work I had an email saying that I would get 10% off if I completed my order! I called back and they said my order was deleted!! No call telling me they could not do it, no notification in anyway that they deleted my order. I would never use these guys again. Lame.

In summary, I would not recommend ProFlowers to a friend.

407 of 795 people found this review helpful

I ordered flowers for my mom for her Birthday. The flowers they sent I could have picked up at sam's club for $30.00 I spent $80.00. I called and they were very nice about it but sent new ones that I was told would be an upgrade they looked just as bad but there were a few more stems WOW what an upgrade I was embarrased that I had sent them to my mom. DO NOT order from this place they are a joke.

In summary, I would not recommend ProFlowers to a friend.

423 of 773 people found this review helpful

I ordered an arrangement of roses as well as other flowers for my Wife's Birthday. When the flowers arrived they where in a box and she had to put the flower's together herself! The flowers where already dried and some where already dead! For What I paid for the arrangement and vase I expected the flowers to arrived put together in the vase already! I will never use ProFlowers again. Also, i will inform my friends as well as my co-workers.

In summary, I would not recommend ProFlowers to a friend.

430 of 814 people found this review helpful

I will never use Proflowers website.

I ordered some flowers for a friend's birthday, and I am glad she sent me a picture of what Proflowers delivered.

Believed me I was shocked and very disappointed at the poor quality of the arrangement, I definitely overpaid Proflwers.

When I emailed my complaint, they still have not responded and it is over three weeks!

I have learnt my lesson never to order with Proflowers.

In summary, I would not recommend ProFlowers to a friend.

388 of 763 people found this review helpful

I will never be using your fraudulent company again. On Friday I was looking for a website that would allow me to send flowers to my mother for her birthday on Sunday. I wanted to ensure they were delivered on Sunday and low and behold, your website has a special, more expensive site that ensures delivery on Sunday. I paid extra for my flowers, and twice as much for my delivery in order to ensure my mother's flowers were deliver the morning of her birthday. To my unfortunate surprise, I get a message Sunday at 11am (an HOUR before my very expensive GUARANTEED delivery deadline) that your service needs an alternate day for delivery. NO APOLOGY. As if, this sort of thing were acceptable. IT IS ABSOLUTELY UNACCEPTABLE THAT YOU TOOK MY MONEY AND BUSINESS ON THE PREMISE OF A LIE. When I spoke to the customer service agent, she actually expected me to understand that many florists were not open on Sunday. I DO NOT UNDERSTAND. WHY WOULD YOU TAKE ORDERS ONLINE FOR A SPECIFIC ZIP CODE AND MAKE ME PAY EXTRA MONEY ON SOMETHING YOU KNEW YOU COULD NOT DO. Further, how is it possible that you had... (Read the full review)

In summary, I would not recommend ProFlowers to a friend.