ProFlowers Reviews

(based on 96 reviews)

118 of 208 people found this review helpful

ProFlowers is the most inept operation in the world of business. I ordered flowers online for my mother for Mother’s Day. That order was placed on April 29th and originally scheduled to be delivered on Wednesday, May 7th. The 1st email came midday on May 7th telling me that the flowers could not be delivered on that day and that they would be delivered on Friday, May 9th. There was no reason nor explanation given as to why they could not be delivered. The second email came on Thursday, May 8th, telling me that the flowers could not be delivered on May 9th and that the new delivery date would be May 12th. This email told me that they would call the recipient, my mother, and apologize to them directly for the dely. Again, there was no explanation as to why this was being delayed again, nor did that phone call ever happen. On Monday, May 12th, I received an email from ProFlowers at noon (MST) stating that, once again, the flowers would not be delivered and that, now, they would be delivered on Tuesday, May 13th, or would I like to cancel my order, yet again with no... (Read the full review)

In summary, I would not recommend ProFlowers to a friend.

123 of 207 people found this review helpful

I ordered flowers for delivery on a specific day. The next day I had an email telling me it was delivering a day later. Call customer service, and you get outsourced to India, who does not do anything except make excuses. They could not cancel my order and give a refund. When I asked to speak directly with someone at Proflowers, I ended up at a call center in the Philippines, claiming to be a ProFlowers rep, but couldn't do so much as pull up my order number. I left without a refund and a lost special occasion.

In summary, I would not recommend ProFlowers to a friend.

107 of 201 people found this review helpful

They did not deliver as promised. When you call customer support, you get an outsourced call center in India. When you ask to speak to someone directly affiliated with ProFlowers, you get the Philippines. You will have no way of getting refunds.

So, essentially, breach of contract with no recourse for the consumer.

In summary, I would not recommend ProFlowers to a friend.

109 of 188 people found this review helpful

As I couldn't do it in person, I ordered flowers for my daughters birthday form Proflowers. Got an confirmation that the flowers were delivered, but they didn't. Why sent a confirmation? At least they could inform me that the flowers wouldn't be delievered, so I could order form other place.
After many emails back and forth Proflowers has finally offered 30% refund. I wanted them to sent the order again, but they didn't want to listen. The cosequence is in the future I will order my flowers from somwhere else. I advice you to do the same, I find Proflowers are not trusty at all and there are hiden costs as well. I could do bussines as well by not delivering and giving refund of 30% and keeping 70%, that would be a good bussines for me

In summary, I would not recommend ProFlowers to a friend.

322 of 592 people found this review helpful

I have been a customer since the firm was founded because i lived and worked close to pro flowers in la jolla at the time, and was very active in the community. i also knew people who worked at the company. customer service, price and quality were super...then something happened.....

my recent experiences with your company have been horrible to say the least. i have called customer service, and always was connected with someone over seas who could do nothing to help me. i have asked for someone in your executive office to call me back, and i never have gotten the courtesy of a return call. i even called your 858 number, and could never get through to anyone to help me.

the quality of your flowers has become terrible. my recent experience involved sending three special gifts to a very close friend...all were bad! one was replaced and was worse than the original flowers.

In summary, I would not recommend ProFlowers to a friend.

307 of 579 people found this review helpful

Shame on ProFlowers...Ordered LONG stem roses, received regular length ...I checked their stem length measurement chart along with other companies and I did NOT receive LONG Stem roses...called company who apologized and sent a replacement...but yes, it was NOT Long Stem Roses the second time....Made me wonder how many of the bouquets I sent out thinking and paying for Long Stem when the receiver only got regular length roses...Even after asking them to double check the problem. (A few times prior with regular bouquets I ordered, they too were not as shown. They were the skimpiest things and I had to have them redone as well - ) With that, customer service keeps offering me 20% my next order but what a gimmick to get you to order more rather than fix the issue. To add injury to insult, I have requested they have a Supervisor call me and all I get are emails saying my message was passed on and I would receive their call within 1-2 day...NOOOOOTTTT!!! It's been weeks now and no one has called me. Goodbye Proflowers...I ordered the roses hoping they had cleaned up their act but got to say...I'm outta here... (Read the full review)

In summary, I would not recommend ProFlowers to a friend.

321 of 610 people found this review helpful

I ordered a six month subscription for my mother and mother-in-law for Christmas. I thought this would be a nice on going gift. But it is a disaster that keeps on giving.

The flowers that came in December were very sad. My Mother-in-Law complained to me but I wrote it off as a MIL thing. Then I saw the flowers my mom received and I was very disappointed. The bouquet was skimpy and the flowers were already dying the third day.

The flowers that came in January were again very sad. The tulips were broken and wilted. They were not packed with a "aqua pack"; the stems were just tied with a rubber band and the flowers had no water for over twenty four hours. I did call ProFlowers this time, I could not even understand the agent- his accent was so bad. He said that he would send out more flowers. I called on a Thursday, and they were scheduled for a Friday delivery. They did not arrive until Tuesday. Again just tied with a rubber band and no "aqua pack" or even a wet paper towel. ... (Read the full review)

In summary, I would not recommend ProFlowers to a friend.

292 of 574 people found this review helpful

I placed an order for funeral flowers. The order and date were confirmed, and five hours later I received an email telling me that the flowers could not be delivered on that date, but that they would be delivered the following day. Unfortunately, that doesn't work because it is a scheduled funeral. The customer service representative had trouble understanding why this was an issue, and placed blame on the local florists that rejected the order. Wouldn't it be Proflowers.com's responsibility to then find a florist that could accommodate the order? Slightly adjusting the colors/types of flowers, etc. Otherwise, don't offer arrangements and dates that cannot be fulfilled. They simply thought it was acceptable to just say that the flowers would be delivered the day after the funeral - to the funeral home. I had to spend 60 minutes on the phone telling the representative that he needs to guarantee flowers will be delivered on the day of the funeral. He "checked with his resources" several times, and finally was able to tell me that the flowers will be delivered on the order date, and that I would receive an email the day of once the flowers were delivered. No less... (Read the full review)

In summary, I would not recommend ProFlowers to a friend.

309 of 588 people found this review helpful

Ordered flowers for my sister on her birthday jan 29th they came December 30th my deceased moms birthday!!!! I called twice approx 45min and recieved no refund for there mistake and they would not deliver at proper date no charge. would never use again

In summary, I would not recommend ProFlowers to a friend.

313 of 588 people found this review helpful

Ordered flowers on Thursday for a funeral, to be delivered on Monday, no later than 11:00 a,m, I didn't receive an e-mail order confirmation, so called to let them know. My e-mail address had been entered incorrectly. That happens, not a big deal. Received the confirmation. One of the names on the card was incorrect. and I did not see any instructions on the delivery time. So called again, corrected the misspelled name, and again requested delivery by 11:00 today. I was told I would receive an e-mail with delivery confirmation, again, not received. So called yet again, got the unhelpful call center, asked for a supervisor. When I spoke with the supervisor, she advised me that the flowers were delivered on Saturday, because the florist "could not deliver them in time on Monday." When I told her this was unacceptable, she said " well, would you rather they arrived late"? I have NO IDEA if the family received them, I was not advised that they would be delivered on Saturday, and the attitude of the supervisor was frankly unprofessional. I stated the invoice would not be paid,... (Read the full review)

In summary, I would not recommend ProFlowers to a friend.