ProFlowers Reviews

(based on 96 reviews)

287 of 536 people found this review helpful

I ordered the 2 day Mother's Day surprise: Roses and then chocolate strawberries for my Mother-in-law. The first part of the order was supposed to be shipped on the day you assign and the very next day the strawberries would be shipped. The Flowers arrived on time on Thursday, but the strawberries will not arrive until TUESDAY! Needless to say that for me this just ruined my gift to my Mother-in-law. The only thing that Pro-Flowers offered was to refund my shitty $9.99 for shipping! Very disapppointed with the service! I will not count on Pro-Flowers for any special gifts ever again!

In summary, I would not recommend ProFlowers to a friend.

315 of 576 people found this review helpful

You can read hundreds of stories about this despicable ripoff company called Proflowers. They should be sued and put out of business for false advertising and their deception and despicable lies! $29 flowers will cost more than double, the flowers will be wilted and poor quality, and to top it off, your recipient will have to put the thing together, all the while thinking how cheap this all looks and what a waste of money for this junk! It will NOT impress your loved one. Believe me, I've done it time and again, and didn't learn the first time until my Mother asked me NOT to get her these flowers again. How embarrasing!! Please, go to the grocery store or anywhere else that assembles the flowers and you can see them before buying. The only thing Proflowers is a pro at is deception! They are despicable, worthless people! RUN AS FAST AS YOU CAN AWAY FROM THIS TERRIBLE COMPANY!!

In summary, I would not recommend ProFlowers to a friend.

334 of 614 people found this review helpful

Placed an order yesterday , paid for same day delivery and im still waiting for it the next day ... over priced for horrible service!!!! do not use this company

In summary, I would not recommend ProFlowers to a friend.

326 of 608 people found this review helpful

Hi, want to un-impress your sweetheart on Valentines Day use ProFlowers. They will offer you a wide variety of great looking options at a great looking price, However, Those great prices come with a Huge!!! delivery fee. I'm not kidding folks, I bought a $29.00 set of flowers in a vase and added a little I love you pick for a few bucks more, and after all was said and done I HAD TO PAY $75.00!! for those so called $29.00 flowers, and if that isn't enough to wana make you go out and buy some from them right now then wait there's more! Upon delivering the flowers In A closed BOX!! to my valentine. My valentine opened it to find the flowers were completely limp and SHE HAD TO PUT TOGETHER THE ARRANGEMENT I PAID FOR HERSELF! O.K... If I wanted a wilted flower kit for my valentine to put together herself like its arts and crafts day in elementary school. I could have gone to W-Mart picked up some poor flowers that would have been no worse than what my valentine received from ProFlowers, a vase, a little I love you sign, a big box of chocolates handed... (Read the full review)

In summary, I would not recommend ProFlowers to a friend.

301 of 541 people found this review helpful

Just want to send a special thanks for a Horrible Experience and a very unsatisfied customer. My Husband sent flowers to me for Valentines I received them on Valentines Day around noon after paying extra to have early delivery. Was told they would arrive by 10AM and that didn't happen my husband was told there would be a vase in the box that didn't happen as well as the very next morning coming into the office to DEAD ROSE. Call Pro flowers yesterday spoke with a representative that told me he would be glad to replace the flower and send a vase as well. At this point I was satisfied knowing that the flower would be replace and a vase would be sent. Now I have received my replacement flowers Vase broke into a million pieces and Roses in a complete mess. This experience total ruin my First Valentines Day with my Husband. He was upset I was upset it was a total flop... We will never do business with your company again. So very disappointed. And not to mention the horrible Valentines Day that turned out to be a FLOP!

In summary, I would not recommend ProFlowers to a friend.

269 of 524 people found this review helpful

These people suck! I will never do business with them again nor will I ever recommend them! I get a message after 6:00pm that my order was cancelled because of inventory! Why not let me know sooner? Happy Valentines Day to you too!

In summary, I would not recommend ProFlowers to a friend.

295 of 533 people found this review helpful

I spent a lot of money on a bouquet we had delivered to my mom for her birthday. It arrived broken and tattered and in the wrong vase that I actually paid an extra $15.00 for. I tried calling 5 times with no response. You are on hold for 5 minutes and then they hang up on you. I am so embarrassed about how our gift arrived that I am sharing my experience with the entire world. if you support this company then you are doing it at your own risk. My mother was kind enough to thank me for the flowers. then she posted them on facebook for everyone to see (since I couldn't see the final product cause I live 350 miles away from her) and I can't remember when I have been so embarrassed. Ugh! When you spent this kind of money you expect the flowers to at least be alive and not broken. I wish I could post pictures. It would be exactly what they deserved. This is way the raunchy experience. I am seriously thinking about reversing the charges on my credit card. Maybe that will get their attention.

In summary, I would not recommend ProFlowers to a friend.

267 of 564 people found this review helpful

Ordered Roses on Feb. 8th for a Feb 13th delivery. Told I would get a order confirmation e-mail. Never did after three calls. Finally got a tracking number but was told not to pay any attention to the 14th delivery date as they said it would be the 13th. Called FedEx and they said delivery was the 14th and no sooner even though they arrived on the morning of the 13th at their location. Called customer service a fourth time. Still could barely understand the women. She said they could credit the bill or try again. No apology for the screw up. I opted for the credit. Flowers showed up mid day on the 14th and four were dead and the others weren't much better. Don't know if I got credited yet or not. Takes 7 to 10 days. Why pick a date if they can't deliver. This was the third time I've used them and will be the last. The other two times they had to replace what they sent for the same reason. Thought the third time would be the charm. Stupid me.

In summary, I would not recommend ProFlowers to a friend.

316 of 602 people found this review helpful

My husband purchased and had delivered to his mother the Contemporary Cactus Bowl for Mother's Day. The purchase was supposed to include care instructions. I called the company asking them to email the instructions. The call representative could not communicate clearly in english. For instance, I had to repeat the email address numerous times. Eventually, I provided it one letter at a time, i.e., b as in bob, r as in rabbit, etc. I assume this is another company outsourcing their call centers. The real frustration came because she kept drilling for more personal information without answering any questions. I provided name, date of delivery, name of recipient, order number, item number, telephone number, email address before she began asking for credit card information. I asked for a supervisor at that time. She put me on hold only to come back on and begin with the same questions as if she and I hadn't just discussed the issue. Once I got the supervisor on the telephone, he did not concern himself with why I requested to speak with him, or address my concerns when I volunteered them. Instead, he... (Read the full review)

In summary, I would not recommend ProFlowers to a friend.

318 of 608 people found this review helpful

Flowers just arrived; vase was hot to the touch and lilies were burned. It is over a 100F outside. They were toasted in transit via UPS. A real waste!!

In summary, I would not recommend ProFlowers to a friend.