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ProFlowers Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 92 reviews)

Category: US Flower Delivery Services
Website: http://www.proflowers.com



Editor's Review Costs & Features Videos User Reviews
 
Average User Rating:
(1.4 Stars) based on 92 reviews


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Average User Star Ratings:

Variety & Choice:
Quality:
Special Offers & Promotions:
Delivery Cost / Efficiency:
Value for Money / Price:
Ease of Use / Navigation:
Customer Support:
Overall Star Rating:

Users' Overall Ratings Distribution:

5 Stars
5 Reviews
4 Stars
2 Reviews
3 Stars
2 Reviews
2 Stars
5 Reviews
1 Star
78 Reviews

Only 8% of Users Recommend it



5 REVIEWS AVAILABLE
PAGE 1: Displaying Reviews 1 - 5 of 5
Quality plants and quality customer service!!!
08 May 2015
Reviewer: Kelly from Pittsburgh, PA USA

88 of 166 people found this review helpful

I ordered a Gardenia Topiary to be delivered Thursday before Mother's Day. Plant arrived on time
However it was a Calla Lilly. I thought it would be a nightmare to deal with this, and there was a Huge
Price difference, I had paid much more than the calla Lilly cost. However, I called customer service, and they made it right..FAST, and with no hassles. I will use this service over and over and
Truly appreciate their attention. I'd also add that both plants are quality
Georgeous just like the picture plants. Mistakes happen..
It's how you handle them.. Pro flowers went above and beyond!!!!

In summary, I would recommend ProFlowers to a friend.



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Customer service above and beyond!
27 February 2015
Reviewer: Barefoot Yankee Gal from USA

117 of 244 people found this review helpful

February 13, 2015 -- Fedex left my flowers on the porch on one of the most frigid days that VA has seen in many years. When I opened the box I found all flowers on the outside of the bouquet frozen solid and the stems were crunchy-to-the-touch with ice crystals. I immediately put them in the refrigerator (hoping a slower thaw might limit damage), did a quick search online for help (found nothing), and then called ProFlowers customer service to ask if there was any way that I could help my frozen flowers recover. The customer service gal was so sympathetic and helpful that I might have thought I had called my sister for advice! She could not fine any better information than I had so she set up a priority delivery for a replacement bouquet. It came the next day -- with a note on the box requesting the delivery person knock before leaving -- AND it was the whole gift package, not just a replacement bouquet! ProFlowers has won our everlasting loyalty.

In summary, I would recommend ProFlowers to a friend.



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Don't listen to negative reviews...try before you judge
13 February 2015
Reviewer: Brightlightsbigcity from San Diego, CA, USA

92 of 216 people found this review helpful

ProFlowers user image
I agree that the shipping can be high and that they could word their promotions better, but this is a great company. I think people forget that these flowers arrive in BUD form, they look nothing like the picture when they first arrive, but that's beause the arrangement isn't fully bloomed. It takes 1-2 days for the flowers to perk up and become full. Also there are multiple blooms per stem, so you may see 8 stems but end up getting 24 blooms. Their flowers and plants even come with a 7 day freshness and 100% satisfaction guaranteed. As for the high cost, that's the trade off for the convience of buying online. If you don't like it go through your local florist or stop by the grocery store. There are people behind the company, the shipping company has employees that get PAID to process, ship, and deliver the orders. But who pays their paychecks? We do. Nothing is free in this world, stop being ignorantant. I agree that customer service can be challenging at times, but from my experience I have always ended my calls satisfied and with my issues resolved. Even if I had to go through a... (Read the full review)

In summary, I would recommend ProFlowers to a friend.



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AMAZING!!!!!!
15 November 2012
Reviewer: IndyCarTeach from Tampa, FL USA

187 of 353 people found this review helpful

I will ALWAYS shop at ProFlowers!! Their flowers are always gorgeous delivery is always speedy and timely... I have never had an issue. I tried using another florist and I had the worst time.. ProFlowers all the way!!!

In summary, I would recommend ProFlowers to a friend.



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Great Experience
03 April 2012
Reviewer: Lindsy from Jacksonville, NC

172 of 331 people found this review helpful

I ordered flowers for my boyfriend the day before yesterday, they were only $20, looked great, and were delivered by 10 am today.

In summary, I would recommend ProFlowers to a friend.



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