ProFlowers Reviews

(based on 92 reviews)

129 of 247 people found this review helpful

I ordered a Gardenia Topiary to be delivered Thursday before Mother's Day. Plant arrived on time
However it was a Calla Lilly. I thought it would be a nightmare to deal with this, and there was a Huge
Price difference, I had paid much more than the calla Lilly cost. However, I called customer service, and they made it right..FAST, and with no hassles. I will use this service over and over and
Truly appreciate their attention. I'd also add that both plants are quality
Georgeous just like the picture plants. Mistakes happen..
It's how you handle them.. Pro flowers went above and beyond!!!!

In summary, I would recommend ProFlowers to a friend.

162 of 338 people found this review helpful

February 13, 2015 -- Fedex left my flowers on the porch on one of the most frigid days that VA has seen in many years. When I opened the box I found all flowers on the outside of the bouquet frozen solid and the stems were crunchy-to-the-touch with ice crystals. I immediately put them in the refrigerator (hoping a slower thaw might limit damage), did a quick search online for help (found nothing), and then called ProFlowers customer service to ask if there was any way that I could help my frozen flowers recover. The customer service gal was so sympathetic and helpful that I might have thought I had called my sister for advice! She could not fine any better information than I had so she set up a priority delivery for a replacement bouquet. It came the next day -- with a note on the box requesting the delivery person knock before leaving -- AND it was the whole gift package, not just a replacement bouquet! ProFlowers has won our everlasting loyalty.

In summary, I would recommend ProFlowers to a friend.

130 of 300 people found this review helpful

I agree that the shipping can be high and that they could word their promotions better, but this is a great company. I think people forget that these flowers arrive in BUD form, they look nothing like the picture when they first arrive, but that's beause the arrangement isn't fully bloomed. It takes 1-2 days for the flowers to perk up and become full. Also there are multiple blooms per stem, so you may see 8 stems but end up getting 24 blooms. Their flowers and plants even come with a 7 day freshness and 100% satisfaction guaranteed. As for the high cost, that's the trade off for the convience of buying online. If you don't like it go through your local florist or stop by the grocery store. There are people behind the company, the shipping company has employees that get PAID to process, ship, and deliver the orders. But who pays their paychecks? We do. Nothing is free in this world, stop being ignorantant. I agree that customer service can be challenging at times, but from my experience I have always ended my calls satisfied and with my issues resolved. Even if I had to go through a... (Read the full review)

In summary, I would recommend ProFlowers to a friend.

227 of 417 people found this review helpful

I will ALWAYS shop at ProFlowers!! Their flowers are always gorgeous delivery is always speedy and timely... I have never had an issue. I tried using another florist and I had the worst time.. ProFlowers all the way!!!

In summary, I would recommend ProFlowers to a friend.

204 of 406 people found this review helpful

I ordered flowers for my boyfriend the day before yesterday, they were only $20, looked great, and were delivered by 10 am today.

In summary, I would recommend ProFlowers to a friend.