Customer service above and beyond! 27 February 2015 Reviewer: Barefoot Yankee Gal from USA
162 of 338 people found this review helpful
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February 13, 2015 -- Fedex left my flowers on the porch on one of the most frigid days that VA has seen in many years. When I opened the box I found all flowers on the outside of the bouquet frozen solid and the stems were crunchy-to-the-touch with ice crystals. I immediately put them in the refrigerator (hoping a slower thaw might limit damage), did a quick search online for help (found nothing), and then called ProFlowers customer service to ask if there was any way that I could help my frozen flowers recover. The customer service gal was so sympathetic and helpful that I might have thought I had called my sister for advice! She could not fine any better information than I had so she set up a priority delivery for a replacement bouquet. It came the next day -- with a note on the box requesting the delivery person knock before leaving -- AND it was the whole gift package, not just a replacement bouquet! ProFlowers has won our everlasting loyalty.
In summary, I would recommend ProFlowers to a friend.
