Don't Waste Your Time and Money 11 May 2015 Reviewer: Dave. C. from Springfield, MO
111 of 240 people found this review helpful
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I ordered an arrangement of flowers from www.proflowers.com for delivery the Friday before Mother's Day. The online order process was pretty straightforward. I received a confirmation of my order via email. However, the delivery was never made. When I learned it hadn't been delivered and called the company the following Monday, after a long wait (presumably behind many other Mother's Day-related complaints) I was finally informed that my order had not meet the minimum charge required for the area in which it was to be delivered (despite the fact that I was charged a separate delivery fee). There was no information on the website about a required minimum, I did not receive any notification about this either before Mother's Day or afterwards, and the customer service representative would not connect me with anyone on the phone who could either answer my questions or resolve the problem. I was merely put on hold, and finally hung up after about 20 minutes of additional waiting. It's hard to imagine how this company stays in business.
In summary, I would not recommend ProFlowers to a friend.
