Customer service and quality 14 February 2017 Reviewer: Bonehead from Houston, Tx.
72 of 160 people found this review helpful
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Ordered Roses on Feb. 8th for a Feb 13th delivery. Told I would get a order confirmation e-mail. Never did after three calls. Finally got a tracking number but was told not to pay any attention to the 14th delivery date as they said it would be the 13th. Called FedEx and they said delivery was the 14th and no sooner even though they arrived on the morning of the 13th at their location. Called customer service a fourth time. Still could barely understand the women. She said they could credit the bill or try again. No apology for the screw up. I opted for the credit. Flowers showed up mid day on the 14th and four were dead and the others weren't much better. Don't know if I got credited yet or not. Takes 7 to 10 days. Why pick a date if they can't deliver. This was the third time I've used them and will be the last. The other two times they had to replace what they sent for the same reason. Thought the third time would be the charm. Stupid me.
In summary, I would not recommend ProFlowers to a friend.
