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Ordered flowers on Thursday for a funeral, to be delivered on Monday, no later than 11:00 a,m, I didn't receive an e-mail order confirmation, so called to let them know. My e-mail address had been entered incorrectly. That happens, not a big deal. Received the confirmation. One of the names on the card was incorrect. and I did not see any instructions on the delivery time. So called again, corrected the misspelled name, and again requested delivery by 11:00 today. I was told I would receive an e-mail with delivery confirmation, again, not received. So called yet again, got the unhelpful call center, asked for a supervisor. When I spoke with the supervisor, she advised me that the flowers were delivered on Saturday, because the florist "could not deliver them in time on Monday." When I told her this was unacceptable, she said " well, would you rather they arrived late"? I have NO IDEA if the family received them, I was not advised that they would be delivered on Saturday, and the attitude of the supervisor was frankly unprofessional. I stated the invoice would not be paid, and she said that they would issue a refund and send me an e-mail confirming that. I have absolutely no expectation that this will happen and will notify my bank to reverse the charge. Had I been told the flowers would be delivered on Saturday, I would have found an alternative. I attempted to send an e-mail to customer service but got "we encountered an error while processing your request." Same notification I got while previously trying to confirm the order and the delivery. This organization sucks.
In summary, I would not recommend ProFlowers to a friend.
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