funeral without flowers :( 25 March 2012 Reviewer: Claude from Milwaukee, WI
212 of 430 people found this review helpful
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Ordered flowers for funeral 48hrs in advance of service. No flowers arrived. Funeral director very helpful, contacting local florist ProFlowers uses and they didn't have the order. ProFlowers never sent my info. NO FLOWERS AT the FUNERAL. When I called customer service, their response was they wouldn't do anything without speaking to the florist. I told them the delivery wasn't made and I wanted a refund. I also gave them the info to contact the funeral home, to verify the flowers were not received. they were uncooperative and refused to refund anything, until I told them I would dispute the charges thru the credit card company, they then said they would refund the money, BUT they would TAKE BACK any flowers delivered. can't take what wasn't there...
They suck.
In summary, I would not recommend ProFlowers to a friend.