Just Flowers Reviews

(based on 103 reviews)

64 of 119 people found this review helpful

The flowers I ordered were not delivered on the day I ordered them, or on the next day as promised and I am still waiting to see if they will be delivered today and it is 2pm. Initially, when I had to call them, customer service told me the local florist told me it was too far to be delivered, but they would try to find someone who would deliver it. The recipient tells me there is a florist within a mile and a half from her house. Customer service is of little use, except to deliver a standard delivery speel. Next time, I will just call the flost directly. Why does it matter if they had a good selection or if their website it easy to navigate or if they had any good deals if they aren't going to deliver them anyway.

In summary, I would not recommend Just Flowers to a friend.

58 of 119 people found this review helpful

I so wish I had read the reviews before I placed my order with Just Flowers (I actually thought I was talking to a florist locally in the area I was sending flowers to & didn't realize my mistake until the order was taken)!!! I would give this company ZERO stars if I could have. I ordered a birthday bouquet 2 days in advance to be delivered to a mentally disabled adult who lives in a care facility across country. No one ever remembers her on birthdays or holidays so I explained to the telephone person how important it was to have these delivered on the morning of her birthday so she could show everyone how someone remembered her. The Just Flowers representative assured me this would happen. I am heart broken & I'm sure Richelle is too! But Just Flowers did send me multiple emails to apologize for one delay after another & assure me they appreciated my business -- THEY WILL NEVER GET MY BUSINESS AGAIN! I have demanded my money back, over $100 (the flowers & candy are still not delivered). I'm quite certain... (Read the full review)

In summary, I would not recommend Just Flowers to a friend.

61 of 114 people found this review helpful

Do NOT use this service. We ordered flowers for Mother's Day, on the Thursday before Mother's Day. They did not arrive on Sunday, not on Monday or Tuesday either. They called us to say the flowers would be delivered on Wednesday with an apology note. We told them that was not acceptable.
Their 'customer no service" number offered to give us a $10 credit. What a joke these people are.... No professionalism, no accountability and no reliability. Take your money elsewhere!
We will never order with this service again.

In summary, I would not recommend Just Flowers to a friend.

58 of 113 people found this review helpful

Two days past Mothers Day and flowers have not yet arrived. Contacted customer service and have been flat lied too, flowers enroute, and a manager will contact you shortly. All lies. This company is negligent, lairs they simply stole $100+ dollars, that they refuse to refund for the lack of performing the "guaranteed" service. If you want to be ripped off, order with Just flowers.

In summary, I would not recommend Just Flowers to a friend.

61 of 116 people found this review helpful

They were a day late delivering the flowers, missing Mother's Day, then when I asked for a discount because they were late they just canceled my order without asking or communicating with me and didn't deliver the flowers at all. Terrible service. There are lots of other options, use someone else.

In summary, I would not recommend Just Flowers to a friend.

89 of 157 people found this review helpful

I ordered a bouquet a week in advance for use in my bridal portraits. Received several telephone calls about my billing address and answered all of the company's questions. They gave no indication that they were having issues filling my order.

The day it was suppose to be delivered (Saturday), I still had not received my bouquet by 7pm. I called them again, and I was told that they would not be able to deliver it that day and they could not find a florist to fill the order, but that the bouquet would be delivered the next day before 4pm (Sunday).

Sunday morning around 11:30am, I received another call saying that they were unable to fill my order as I had ordered the bouquet, but that they could use substitute flowers (carnations mostly) to create my bouquet (I ordered one with roses and peonies). I needed it that night for pictures, so I agreed but asked if I would be charged the same amount. They told me yes, that they were not going to charge me extra. EXTRA?! for carnations when I ordered roses and peonies?! I told them it sounded like a less expensive bouquet to me, and the... (Read the full review)

In summary, I would not recommend Just Flowers to a friend.

104 of 179 people found this review helpful

I was very happy with the arrangement I ordered, and the delivery was the same day. I definitely will order from Just Flowers again.

In summary, I would recommend Just Flowers to a friend.

97 of 197 people found this review helpful

Sent my wife roses from Just Flowers on valentines day. She sent me pictures of several roses that were rotting and had bugs. emailed this to just flowers and haven't heard back from them. Tried calling but hung up after 45 min being on hold. A waste of $60 bucks.

In summary, I would not recommend Just Flowers to a friend.

76 of 159 people found this review helpful

Failed to deliver the flowers ordered and then would not make it right. Spoke to three people who spoke over me, denied accountability and had no care for the end result of the interaction. Will NEVER go back. Lesson learned for not using someone local

In summary, I would not recommend Just Flowers to a friend.

78 of 152 people found this review helpful

I issued an order 2 days before intended delivery to my wife. There policies on support pages indicated no problem. The flowers were for a very special occasion. I checked on order status via 'chat' on Just Flowers.com and found from the customer support person that they have yet to find a florist to fill the order. This chat was done because the order should have already been delivered. So I gave the company 2 full days to fill the order and they had not submitted the order to any florist. And BY THE WAY, no communications from the company about their difficulties to locate a florist to fill the order.

The chat was frustrating and in fact the person from their support ended the chat when I issued a note about how upset I am about the missed delivery. The note was not offensive at all. So, I called their 800 number, spoke to a manager who offered discounts and deliver the in the next few days!!!. I declined and asked for a refund. Now I must monitor to ensure the refund is processed.... (Read the full review)

In summary, I would not recommend Just Flowers to a friend.