Just Flowers Reviews

(based on 105 reviews)

299 of 577 people found this review helpful

I ordered flowers for my father in laws funeral, flowers were to be delivered on Sat for visitation...(Flowers were not delivered).. Live Chat with customer service. Told me they would be delivered by 12 the next day...I got a call at 9:30 Sunday morning saying they couldn't deliver the flowers I ordered and would I settle for a basket! I told him no..He assured me they would use a different color flower and I told him to let me know by 11 so I could do something else. I live chatted again at 11:30 and they assured me that the flowers would be there by 12...Got to funeral home and NO FLOWERS! Called and was told flowers couldn't be delivered would I like to have them delivered to a family members home!!!!No I am a family member they are to go to cemetery and stay will my father in law...was then offered a discount on a future order...NO I WILL NOT BE USING THIS WEBSITE EVER AGAIN!! Ask for refund!!
The only good thing is I DID GET THE REFUND BACK!

In summary, I would not recommend Just Flowers to a friend.

264 of 519 people found this review helpful

This is absolutely the WORST company I have ever had the misfortune to deal with. I needed flowers for a funeral and was all ready to hit the button to place my order online, which said I had time for same day delivery. Not trusting this, I called them and was told that I had missed the same day delivery. The guy on the phone then pressured me to order on the phone with him, which incurred an additional charge he did not tell me about. They later said the charge was to encourage people to order online, which I told him I was one button from doing. I asked him what the shipping would be and was told it starts at $9.99, so I asked for the total (specifically said the price of the item plus $9.99) he simply said I have sent you an invoice. What company won't give you a total and charges you anyway? The shipping ended up being $18.98.

Then the next day, day of the funeral, they called to say the item I wanted was 'not in good shape' and that they wanted to preplace it (bait and switch). Later they changed their... (Read the full review)

In summary, I would not recommend Just Flowers to a friend.

276 of 521 people found this review helpful

Ordered a bouquet to be delivered on Friday September 14...it was never delivered. Then it was supposed to be delivered the next day and again it was not. By this time it was too late and I wanted the order cancelled. Seems only a manager can cancel the order. Time and time again I told them to cancel and they just offered a $7 credit....again I said to cancel. Finally spoke to a manager....she offered a $10 credit. Again I said no! She finally agreed to cancel my order and credit me. I am not holding my breath until I actually see the credit.

This is a 3rd party company that sends the orders to local florists....save yourself a lot of time and aggrevasion….just find the local florist yourself.

In summary, I would not recommend Just Flowers to a friend.

294 of 582 people found this review helpful

PLEASE DO NOT USE this company!!! Looked online & lots to choose from. I ordered flowers for funeral service that were suppose to be delivered Friday. Funeral service was on Sat. I had requested to have photo emailed from florist to make sure, what I ordered was sent. NO PHOTO, NO DELIEVERY CONFIRMATION of any kind!!! Called Sat., was put on hold 10-15 min., after explaining my issue was put on hold AGAIN while they called local florist (NO ANSWER) was told they would call me back later that day. NO RETURNED CALL. Called again on Sun., left VM & stated to CANCEL order since NO delivery was made. THEN received email Tue. of delivery confirmation ON TUE. 4 DAYS TO LATE & they had charged my card!!! I called to complain & was told they didn't receive the cancellation VM (???) AND that the order could not be cancelled after sent to local florist. I will discuss with my card company!!! Very sad under such circumstances of funenal & grieving family!!!

In summary, I would not recommend Just Flowers to a friend.

317 of 643 people found this review helpful

Flowers were not delivered as promised. Very hard to get in touch with anyone to complain about this. Once I did, I was told they would refund us for the flowers, but is left to be seen. I gave one star for variety and choice, quality, promotions but really can't comment on this since flowers never arrived.

In summary, I would not recommend Just Flowers to a friend.

375 of 639 people found this review helpful

Do not order from this company!! They will inundate you with emails and not matter how many times you ask them to stop, they will not.

In summary, I would not recommend Just Flowers to a friend.

372 of 613 people found this review helpful

I ordered flowers to be delivered on the 23rd of December and just got off the phone with a just flowers representative. When I inquired why my flowers were not delivered, she told me they won’t go out until today Dec 26th. Additionally it sounded like they just found a florist to fill my order. This is the second time this flower service has let me down on timely delivery of flowers. A few years ago my friends father passed away and just flowers missed delivery of that order to. I thought the other day, it’s Christmas give them another chance and they blew it again. My wife ordered flowers from Ava flowers on the same day and they were delivered on time as promised. In the future I believe Ava will get all our business because I find Just Flowers service to be very unreliable!

In summary, I would not recommend Just Flowers to a friend.

296 of 613 people found this review helpful

I ordered a plant for a funeral on a Thursday was suppose to be delivered on a Friday, I called to check delivery confirmation was informed that couldn't deliver until Saturday. I received no call until Sunday telling me my order couldn't be filled. I was so frustrated I was ready to cancelled. They convinced me to allow them to change florist and assured me the arrangement would be just as requested and delivered by Monday. Plant was finally delivered on Monday, funeral was on Saturday not acceptable. The plant dish ordered was not the arrangement with the plants U requested. I will never order from this company again. Their delivery costs are ridiculous, delivery service sucks, and poor customer service. Would definitely not recommend to anyone!

In summary, I would not recommend Just Flowers to a friend.

370 of 621 people found this review helpful

Beware of Justflowers.com. I ordered a “premium” flower arrangement in a white wicker basket for $102.21 for the funeral of our children’s grandmother from Justflowers.com. The order (order number 8052283) was placed on Tuesday, Nov 21, 2 pm EST (11:00 am PST) to be delivered on Friday, Nov 24, by 1:00 pm. I was required to pay an extra $4.99 for ‘express delivery’ to be sure it would be delivered by 1:00 pm. Really? I ordered on Tuesday for delivery on Friday and I have to pay for express delivery from a local florist? Here were the charges:

Subtotal: $74.99
Express Delivery: $4.99
Handling: $5.25
Shipping or Service: $16.98
Total: $102.21

The description for premium says: “We’ll add lots more. The premium arrangement makes quite a statement.” They delivered a small flower arrangement in a dinky brown basket. I was appalled. It was embarrassing. It was nowhere near the full flower arrangement in the picture for the cheapest one, let alone the premium arrangement. It looked like a $30 arrangement at best. The picture on the web site for their base arrangement from the front shows about 27 flowers. Our arrangement has 21 flowers in a picture taken from the same angle. See the pictures and notice the space... (Read the full review)

In summary, I would not recommend Just Flowers to a friend.

406 of 739 people found this review helpful

So I ordered a bunch of flowers for there same day delivery. they told me that they wouldn't have time that day to deliver them. so I said ok how about tomorrow. they said that would work. when I asked if they knew the area they said yes that they deliver there all the time but, then they proceeded to ask me where this place was and the zip..... um ok you just said you deliver there all the time lol. oh well right? I shrugged it off gave them all the info that they needed for delivery for the next morning.. Well half way through the next day I get a call saying that they havnt delivered them yet and if I wanted them delivered they were going to raise the delivery charge by $35.00 =O I said no thank you that exceeds what I have to spend. I would like to cancel the order. they said ok and offered me a lower double charge delivery amount I said no thank you again I would like to cancel. well they hung up on me and soon after I get a confirmation email stating that my order has been... (Read the full review)

In summary, I would not recommend Just Flowers to a friend.