Just Flowers Reviews

(based on 105 reviews)

281 of 533 people found this review helpful

My son ordered flowers for me for Mother's Day. They did not arrive until the Tuesday after Mother's Day at 9:00 pm. He felt so bad, so did I. He thought he was ordering this great bouquet only to look like he did not plan for Mother's Day at all. Why would a company take on too many orders if they knew they could never fulfill them? Such poor customer service. He was charged $90- this bouquet looks like the $39.99 ones on the website and the roses have brown edges. Yuck! A note accompanying the delivery said "we have added extra flowers to your order to help compensate". Really????? There is no way flowers were added to this sad basket of old flowers.

Calling customer service is a waste of time. They just say "I'm sorry" but there is no compensation except to say "our website says we can reimbure $10 for a late delivery fee". $10? Seriously, so they just take all the orders they can without ever expecting to deliver them all, charge 2-3 times what the bouquet is worth, deliver it when they get around... (Read the full review)

In summary, I would not recommend Just Flowers to a friend.

257 of 496 people found this review helpful

I placed 2 orders on the Tuesday before Mothers' Day. One was actually received and on time. Not quite the picture but the receiver was happy.

The other... I received an email on the Friday with a link to pick another bouquet, that the one I picked can not be completed. So, I did. I received the link back again. I picked again. This time they replied back with a different link saying the first 2 were incorrect. I went ahead and picked a bouquet that was not what I wanted but now I was in a time constraint (delivery Monday) Finally, they said ok. Monday came and went. I called and emailed with no answer back. Tuesday, my mom sent me a picture, late in the afternoon. She had received a bouquet, and although she was grateful, I knew it did not look like it was supposed to.

In summary, I would not recommend Just Flowers to a friend.

278 of 532 people found this review helpful

This is a horrible company!! I ordered a gift for Mother's Day that was never delivered. When I tried to contact the company on the customer service line they consistently hung up on me. I finally had to cancel the payment through my bank. There are so many other flower companies available, I would NEVER recommend this one. Zero customer support, they can not delivered what the website promises or even suggests. Trust me order flowers, and gifts from ANYWHERE else!!!

In summary, I would not recommend Just Flowers to a friend.

271 of 545 people found this review helpful

Guarantee means nothing to this company. I picked an arrangement and ordered based on the guarantee for same day delivery. They like to blame the florist or holiday for their inability to deliver in the guaranteed time or the actual arrangement chosen. Who doesn't enjoy picking out a specific arrangement and paying for delivery and getting nothing, not even a subbed version of flowers.

A $5 or $10 refund is not acceptable either, the delivery and hidden fees cost more. When a delivery is days after a special occasion and after YOUR guarantee, you are misleading customers . You offered me a $10 refund but never delivered flowers, why would I accept $10 and still pay $85 for flowers that were not delivered? That is insane.

In summary, I would not recommend Just Flowers to a friend.

276 of 519 people found this review helpful

Please do not buy from this website!!! My order from my company was never delivered to the funeral home. It was delivered to my co-workers home a day later. I was highly embarrassed in front of my co-workers. They never returned calls as promised and I was very disappointed. I will never ever order from them again and I learned to read reviews before ordering!!!

In summary, I would not recommend Just Flowers to a friend.

272 of 545 people found this review helpful

Flowers were for a funeral out-of-state, and specific colors were requested for the family's floral arrangements (specifically pink, with yellow and blue.) I searched for 2 hours online to find a pink, yellow,and blue arrangement. I included a note stating, "PLEASE no substitutions w/o calling me 1st for my approval ... color is very important." I received no call - yet flowers came in different colors. Also, I upgraded to the premium version, and instead of more flowers, I got a bunch of leaves, (and there were no leaves in the original photo online). When I notified JustFlowers.com, I was offered a $5 discount. I said - not enough. Over the next few days, I had a dozen phone calls with them -They just kept repeating that the arrangement was "filled to value", and there was nothing more they could/would do. Never would they acknowledge that I requested a phone call if substitutions were to be made. For example, they replaced the light pink flowers with dark burgundy ones. Had the pink daisies not been available, I would have understood, and accepted pink carnations, or pink ANYTHING over a dark burgundy flower. I just needed a... (Read the full review)

In summary, I would not recommend Just Flowers to a friend.

267 of 515 people found this review helpful

So the scam is if they don't hit your delivery window, you try to cancel, they won't cancel it or inform the florist who delivers...they deliver it late, you pay and they won't refund at all. they have your money up front and refuse to refund even though they didn't deliver as promised....same day delivery....not a snowballs chance in hell!

stay away from this company!!!!!

In summary, I would not recommend Just Flowers to a friend.

254 of 492 people found this review helpful

I live in Florida and my daughter and son-in-law live in NY. While he was in the hospital I ordered flowers for him. On the website I chose sunflowers in a vase. Looked beautiful on the website. Then my daughter sent a picture of them and what a disappointment. They used more baby's breath than sunflowers. I did not order a bouquet of fillers. Never again.

In summary, I would not recommend Just Flowers to a friend.

271 of 522 people found this review helpful

Ordered Valentine flowers for my wife to be delivered to her job. Never showed up. After two days of trying to reach a person ( which is impossible) and emails sent for two days I finally got an answer saying that they were delivered ! but they were not. More emails and they finally agreed to refund my money. I Have used them in the past but never again. Terrible company.

In summary, I would not recommend Just Flowers to a friend.

266 of 510 people found this review helpful

They do not deserve even 1 star. They are terrible.
They take your money and promise to deliver the flowers and never do.
Very poor customer service, on the phone for hours.

I will never use them ever again and advise people not to

In summary, I would not recommend Just Flowers to a friend.