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Just Flowers Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 97 reviews)

Category: US Flower Delivery Services
Website: http://www.justflowers.com



Editor's Review Costs & Features User Reviews
 
Average User Rating:
(1.1 Stars) based on 97 reviews


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Average User Star Ratings:

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Overall Star Rating:

Users' Overall Ratings Distribution:

5 Stars
1 Review
4 Stars
0 Reviews
3 Stars
0 Reviews
2 Stars
2 Reviews
1 Star
94 Reviews

Only 2% of Users Recommend it



97 REVIEWS AVAILABLE
PAGE 1: Displaying Reviews 1 - 10 of 97
Un dependable
05 January 2021
Reviewer: Dustin K from Texas

0 of 0 people found this review helpful

Ordered some roses to be delivered the day before Christmas Eve to my girlfriend. I was not in town. Called me the day of delivery at 5 PM telling me that they were unable to make the delivery and wanted to reschedule. So frustrated I agreed for the next week Which was New Year’s Eve which was the last day she was working they called me the day of again and told me that they were unable to find flowers to make the arrangement and wanted me to choose a gift out of a poor selection of gift baskets. In myWere completely overpriced and lacked class. It takes a lot for me to write a bad review on a product but this kind of got personal. So after talking to customer service which was going nowhere. I asked for a manager and I was put on hold for a good 20 minutes. Which customer service came back on saying that they were unable to reach her manager. She said someone would call back. Someone called back within an hour and was a manager that told me that they would have my order delivered on time. I was reassured and... (Read the full review)

In summary, I would not recommend Just Flowers to a friend.



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Poor Service
27 December 2020
Reviewer: Eliz from Charlotte

0 of 0 people found this review helpful

Ordered flowers on Dec. 17 for Dec 22 delivery. Dec. 22-no delivery person available. Dec23-no delivery person available. Dec 24-no delivery person available and said they were closed for the holiday. Supposedly, the florist was only a couple miles from the delivery location. I complained about delivery and requested free service. Received email this morning saying the order had been canceled and to wait for your refund. This is about the worst customer service I have been involved with. I will never use this company again.

In summary, I would not recommend Just Flowers to a friend.



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Terrible delivery service and poor customer service.
11 November 2020
Reviewer: Dlm from Albuquerque, NM

3 of 6 people found this review helpful

This business is pathetic when it comes to their customer commitments. I ordered a flower arrangement for my dying sister and it was promised for the same day delivery; it was delivered 3 days later. My sister never saw them in time. When complained about this their reply was uncaring and indifference and did not take responsibility for their late delivery. When asked for a refund for them not fulfilling their responsibility they all but laughed at my request and stated that they don't give refunds for flowers that were delivered even thought it was 3 days after their promised delivery date. Other words, their response was "we got your money, tough @#$! to you". I called my credit card company and they have refunded my money and are pursuing Just Flowers. My advice is to not deal with these liars & thieves. My review is a minus 1, not even a 0.

In summary, I would recommend Just Flowers to a friend.



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Scam - they add zero value - just passing order on
15 August 2020
Reviewer: Frustrated Consumer from Hinesville, GA

6 of 10 people found this review helpful

Order online with limited choices - take credit card information and then just outsource the order to multiple florists - cannot confirm or even guarantee the order will be filled - offer same day guaranteed delivery.

I called to confirm as it was important special occasion and it is just a call center overseas - when I finally receive an email that the order would not be filled same day - tried to cancel - nightmare - will not cancel over the phone - tried to talk us into a discount for next day delivery - I explained it was for a special occasion - so they missed the entire event - still tried to discount further - would not cancel - wanted to transfer to a manager - waited over 10 minutes - no manager was available and customer service could not cancel the order.

I emailed 4 times for cancellation and then had to call 8 times. Finally got an email for cancellation but we also had to call the credit card company and alert them regarding fraudulent charge as they guarantee same day delivery and were concerned we would not receive the credit.

They do not add any value... (Read the full review)

In summary, I would not recommend Just Flowers to a friend.



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Mother's Day headache
20 May 2020
Reviewer: Joyce from DE

13 of 26 people found this review helpful

I ordered flowers on Saturday, May 9th after I realized that my previous order with FTD was not going to be delivered. I was hoping I could get them delivered by Mother's Day or at least on Monday but by the following Monday, the 18th, they still were not delivered.

After about twenty five calls for a status of the delivery without any real explanation, I told them to cancel my order and refund my money. I will never deal with them again. That stressed me out. I was told I would have my refund within 1-4 days so it is not over yet. There might be an update to this review if I don't see my money this week or Monday the latest. I was thinking that all my drama could have stemmed from the Pandemic, a large amount of orders that they couldn't handle but after reading the other reviews that was from last year, I don't know.

In summary, I would not recommend Just Flowers to a friend.



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Scam
11 May 2020
Reviewer: First Time Grandma. from Nevada City CA.

12 of 21 people found this review helpful

Do not use this service. they take your money and don't deliver your flowers. do it on your own so you can speak to a human not a computer. again don't use justflowers.com

In summary, I would not recommend Just Flowers to a friend.



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Do not use this service
16 February 2020
Reviewer: Anne from Santa Barbara

15 of 29 people found this review helpful

One star is not low enough, and I see from all the other negative reviews I am not alone. I only wish I had seen this site before ordering from this company. I ordered a gift arrangement for Valentine's Day and a balloon sent to my own home, over $100. Never arrived and quite spoiled my day, causing me to run out to the grocery store for a quick down and dirty arrangement and a balloon to bring to the host of a party that evening. Next day in stead of the flowers and balloon, credit and apology I receive an email confirming my flowers have been delivered, they have not. I tried to reach customer service being put on hold for 20 minutes at a time and disconnected several times. Finally I reach a live person, explain the situation, she says she must call the local florist, I tell her it is closed at that hour, she doesn't understand me and disconnects. I call back, this time the person cannot hear me, I am shouting and loosing my voice. She keeps referring to "my concern" I keep saying no, it is my complaint. I ask for a manager, no... (Read the full review)

In summary, I would not recommend Just Flowers to a friend.



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Poor Service
21 October 2019
Reviewer: George Flores from Austin Texas

16 of 32 people found this review helpful

Ordered flowers for my wife's birthday on Friday for Monday delivery was told they would be delivered Monday. Monday at 4:00 call my wife to see if she liked the flowers, she tells me that no flowers have been delivered. I call just flowers to check on ETA they tell me that they will not be delivered today. It would have been helpful if they let me know this at an earlier time so I could have made arrangement to get a different florist. My advise to you is don't use this florist.

In summary, I would not recommend Just Flowers to a friend.



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4 Days Late!!!
17 October 2019
Reviewer: Delores from Lexington MS

21 of 41 people found this review helpful

The flowers were not delivered until after the funeral services. The family did not see a floral arrangement, nor the card/tag from me. Just Flowers put me off 5 times stating that would call me back. The did say that the funeral home verified that the flower came. At noon Saturday. The same time as the services. While the family was there. They obviously were not, as today is Wednesday and the flower is there at the funeral home now! Since the flowers were not delivered as promised I feel a refund is warranted. Just Flowers stated that they could only give me a $10 refund. The family never received the floral arrangement. How can they consider services rendered? This is very poor customer service.

In summary, I would not recommend Just Flowers to a friend.



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Awful, Awful, Awful!
13 August 2019
Reviewer: S.r. from USA

19 of 42 people found this review helpful

I ordered a dish garden arrangement & 3 Get Well mylar balloons to be delivered to my friend in the hospital & paid dearly. “Just Flowers” chose VAlley Florist in Long Beach, NY to fulfill the order. They have ALL poor reviews on Yelp - every one is 1 star! Well, the plants that were delivered were awful, wilted flowers, totally unprofessional and unacceptable AND only 1 balloon was delivered instead of 3.

My friend took a picture of the arrangement and I was so embarrassed to see what was delivered. It looked nothing like I ordered and was truly wretched. After contacting Just Flowers Customer Service and sending them a photo, I was told that the order was filled and nothing could be done. After requesting a full refund or delivery of a new plant arrangement delivered I was told NO and offered a token refund of $15!!! In the meantime, my friend is left with a half dead plant and only 1 balloon!

This service is unprofessional and unreliable. They take your money and feel no obligation to give good service.

I would Never recommend them! If I could give 0 stars I would!

In summary, I would not recommend Just Flowers to a friend.



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