Just Flowers Reviews

(based on 105 reviews)

393 of 750 people found this review helpful

Don't waste your time, effort or most importantly your money with this firm. They advertise same day delivery but did not deliver my order until four days later. Their Customer Service line cut me off after being on hold for 3 minutes on multiple occasions. Sent emails to email address with information on how to contact me to discuss the matter and they never responded to either phone numbers or email address. Quite frankly I have nothing good to say about this company and wish I would run into a Corporate Officer sometime and let them know how I really feel about their piece of !@#$ company

In summary, I would not recommend Just Flowers to a friend.

424 of 762 people found this review helpful

The worst flower shop. Never delivers your flowers on time. You can never get them on the phone. Please don't use their service it will save you a lot of trouble. Worst flower shop in the world.

In summary, I would not recommend Just Flowers to a friend.

390 of 714 people found this review helpful

If you are like me, and you already ordered thru this company and could not reach anyone about your order to get a tracking or an update, you need to call 1.800.880.5921 and not the other phone numbers they offer you. BUT They will refuse to give you detailed info, what a scam. VERY VERY SAD that my mom did not get the flowers she deserved and I had it planned a week ahead of time.

In summary, I would not recommend Just Flowers to a friend.

426 of 758 people found this review helpful

To sum it up, they don't even deserve the 1 star that I had to give them to put this review up. What we ordered is not what we received. Trying to get to a Manager, yeah right, better chance on speaking with the President of the US! This company does not stand behind their customers. As long as they got your money that's all they care about. DO NOT use this company. Stay away. Google the company and spend the time reading the reviews. Trust me it will be worth the time. I just wish I took the time to do so myself.

In summary, I would not recommend Just Flowers to a friend.

382 of 735 people found this review helpful

Ordered online 3 days before for a delivery on Monday. Received an email on the day of deliver at 5:11 pm stating, "Regarding Possible Redlivery of Your Order for 5/06 to..." Only content of the email was a link to a page to question about your delivery that stated that issues are addressed the following day. Called the company and was on hold for 15 minutes, at that point I was switched to an answering machine that said it was checked every 15 minutes during business hours, and to leave your name, number, and order number and your call will be returned. Never got a returned call.

Then received another email that night on 7:46 pm stating, "Question about your order (order #) to ...." So they had to hear the message, and knew they dropped the ball.

Called this morning and was on hold for about 5 minutes, told the person the issue, was put on hold for a manager, and then hung up on. Called back, and was on hold for another 5 minutes, repeated the process, was on hold wainting for a manager for another 5-8 minutes and was then told the managers were too busy. I refused... (Read the full review)

In summary, I would not recommend Just Flowers to a friend.

340 of 647 people found this review helpful

Do not use! I wish I had not.
I ordered two dozen roses to be sent to my sister for her 50th birthday. Two days after the scheduled delivery date, they send me an e-mail saying they were "terribly sorry to inform you that due to the remote location of XXXXXX's residence, they would need an extra $15.00 to complete the order."
Got that? Two days after the scheduled delivery, they come asking for more money. They had no problem completing and confirming the order and charging my credit card the previous week. By the way, my sister lives in the suburbs of San Antonio, the 7th largest city in the US. No exactly remote.
I tried calling the customer "service" line and was consistently on hold forever.
Terrible company.

In summary, I would not recommend Just Flowers to a friend.

453 of 809 people found this review helpful

I ordered flowers for Valentines day (to be delivered on the 13th, the day before Valentines Day) & paid extra for them be in a red vase & another additional fee for delivery before 1pm (total order $115).

The flowers arrived at 2pm in a clear vase & was not the arrangement I ordered. I tried 4 times to contact justflowers.com by phone leaving messages no one returned my call. I emailed them, no one responded to me email. I filed a complaint with PayPal that finally got them to re-send the correct arrangement (still not in the red vase I paid extra for). When I escalated the case with PayPal they finally contacted me only to offer a $10 refund!! Not even enough to reimburse the extra $32 I spent for a red vase & early delivery!! DO NOT DO BUSINESS WITH JUSTFLOWERS.COM.....YOU WILL BE VERY DISSAPOINED!!!!!!!

In summary, I would not recommend Just Flowers to a friend.

418 of 729 people found this review helpful

Beware!

This call center uses the locations and reputations of REAL florists around the country to direct customers to their website.

http://www.florist-flowers-roses-delivery.com/ (Remove the brackets and br in the web address)

When you find a local florist on this site and click on the graphic to order flowers, you are redirected to the Just Flowers site.)

Why use a national online call center middleman, who will only send your flower order to a local florist who has to fill your order at a discount? Instead, be sure you are dealing with a REAL local florist to begin with, to get the best in quality, value and service.

In summary, I would not recommend Just Flowers to a friend.

340 of 678 people found this review helpful

This is a WIRE service, their employees (which you can barely understand) don't know a lily from a daisy. I work in a florist shop and hate dealing them. They take YOUR money and then call the local florist to fill the order - but they don't give the florist all the info you have provided (like the delivery date YOU told them or the time it must be there). Plus the local florist only gets a portion of the money, so the recipient gets fewer flowers. 5 days after Valentine's Day and they are asking us to deliver flowers with a card that reads "Happy Valentine's Day, Sweetie", then the recipient blames us for the late delivery! We will no longer be filling any orders from them, not worth the trouble. Call a local florist YOURSELF don't use this middleman

In summary, I would not recommend Just Flowers to a friend.

405 of 774 people found this review helpful

WARNING!! Do not use JustFlowers.com!!! The flowers my husband ordered for me for Valentine's Day were never delivered. It took 3 days of non-stop calling to finally get someone to answer the phone. When they did it was like talking to a rock. They lied and said the flowers were delivered and signed for and said that someone must have stolen them. Really??? Horrible service! Horrible attitude!

It's been 5 days and still no resolution. I've checked their FB page....nothing but complaints.

In summary, I would not recommend Just Flowers to a friend.