ProFlowers Reviews

(based on 92 reviews)

132 of 291 people found this review helpful

I placed an order online on 5/9/2013. The online ads stated that the flowers had free shipping. However, when I check out and was given a confirmation number my bill was $44.37. I called the 1800 number and I was informed that my order was not free and they could not give me free shopping. I informed the person on the phone that my account was low and I different know ProFlowers was going to charge me $12.99 for shopping and $4.99. I was informed that there was nothing they could do for me. They could not give me my money back or give me free shopping on the item.

This was my first time using ProFlowers and I thought they would be a good place to buy flowers for someone I love. However, this was a bad experience and I would never recommend telling anyone else to use Pro Flowers.

In summary, I would not recommend ProFlowers to a friend.

147 of 349 people found this review helpful

Making Mothers Day order for two grandmas. I made my selection based on the ones that had free standard shipping for Mother's Day.

I go through the extended process of setting up account, entering shipping info, and prepped cards...and when I get to the very end, guess what? They added $60 shipping!!!!

So I call and ask for help...on the phone forever with woman who wanted to sell me cheaper flowers...and we have to start over entering EVERYTHING!!!

I asked her to please just give me a free ship promo code. She would not. I told her I would be posting this review, and took my business elsewhere. I yelped the best local florists and placed my orders. It was faster, and each florist treated me like my business was appreciated. I got flowers, candy and delivery for less than the price of flowers alone at ProFlowers.

Skip ProFlowers and call a local florist.

In summary, I would not recommend ProFlowers to a friend.

199 of 360 people found this review helpful

THE WORST FLOWER SERVICE EVER!!!! I paid for same day delivery for my cousins new baby and they never got sent. They promised me they would be sent the next day and they never were and my cousin got discharged from hospital before they could even bring them! Then I changed the address to have them bring them to her house and they screwed it up and brought them to the hospital after she had already left. When I call the guy named TIM and he was such a JERK!!! He said that he didn't see an address change and it must be my fault for not telling them the new address. I told I was promised by the last lady I talked to that they changed the address. He said it wasn't his problem and the only thing he could do was deliver another day or cancel the order. I told him I was going to write a bad review and he said "have fun" REALLY?!!!!!! I am left in tears because I just wanted my cousin to get some flowers in the hospital after having her baby. Now I have 60 dollars tied up in pending... (Read the full review)

In summary, I would not recommend ProFlowers to a friend.

162 of 327 people found this review helpful

I would not recommend these Pro Flowers to anyone. They got my delivery date wrong and said they could correct it and get flowers there in a day and would take care of it. I requested to get an email confirmation. When I got home from work I had an email saying that I would get 10% off if I completed my order! I called back and they said my order was deleted!! No call telling me they could not do it, no notification in anyway that they deleted my order. I would never use these guys again. Lame.

In summary, I would not recommend ProFlowers to a friend.

202 of 410 people found this review helpful

I ordered flowers for my mom for her Birthday. The flowers they sent I could have picked up at sam's club for $30.00 I spent $80.00. I called and they were very nice about it but sent new ones that I was told would be an upgrade they looked just as bad but there were a few more stems WOW what an upgrade I was embarrased that I had sent them to my mom. DO NOT order from this place they are a joke.

In summary, I would not recommend ProFlowers to a friend.

221 of 412 people found this review helpful

I will never use Proflowers website.

I ordered some flowers for a friend's birthday, and I am glad she sent me a picture of what Proflowers delivered.

Believed me I was shocked and very disappointed at the poor quality of the arrangement, I definitely overpaid Proflwers.

When I emailed my complaint, they still have not responded and it is over three weeks!

I have learnt my lesson never to order with Proflowers.

In summary, I would not recommend ProFlowers to a friend.

197 of 401 people found this review helpful

I will never be using your fraudulent company again. On Friday I was looking for a website that would allow me to send flowers to my mother for her birthday on Sunday. I wanted to ensure they were delivered on Sunday and low and behold, your website has a special, more expensive site that ensures delivery on Sunday. I paid extra for my flowers, and twice as much for my delivery in order to ensure my mother's flowers were deliver the morning of her birthday. To my unfortunate surprise, I get a message Sunday at 11am (an HOUR before my very expensive GUARANTEED delivery deadline) that your service needs an alternate day for delivery. NO APOLOGY. As if, this sort of thing were acceptable. IT IS ABSOLUTELY UNACCEPTABLE THAT YOU TOOK MY MONEY AND BUSINESS ON THE PREMISE OF A LIE. When I spoke to the customer service agent, she actually expected me to understand that many florists were not open on Sunday. I DO NOT UNDERSTAND. WHY WOULD YOU TAKE ORDERS ONLINE FOR A SPECIFIC ZIP CODE AND MAKE ME PAY EXTRA MONEY ON SOMETHING YOU KNEW YOU COULD NOT DO. Further, how is it possible that you had... (Read the full review)

In summary, I would not recommend ProFlowers to a friend.

156 of 339 people found this review helpful

I have nothing good to say about my experience with this company. Since I have to give them a minimum of 1 star, that's what I rated them - they deserve a zero. My order was never delivered, when I called to find out why, or complain, I was transferred from agent to agent, left on hold in excess of 20 minutes at times, promised return calls from supervisors which I never received. Customer service reps were unhelpful and I still have not had my issue resolved. I will never use this service again, and will tell everyone possible how bad the service was and their lack of desire and ability to correct their mistake. They offer a customer service guarentee which apparently doesn't mean anything. This company should be ashamed of itself.

In summary, I would not recommend ProFlowers to a friend.

236 of 449 people found this review helpful

OMG, I wish There was and option for negative star. This website is the Worst and I hate them. I have ordered flowers for valentines day and they never got delivered. I called them and they promised for a 50% discount and another delivery, Never delivered, I called them again they promised a refund and another delivery..... Never delivered... I called them for another delivery and still did not deliver so if you want to get flower DO NOT EVEN THINK ABOUT THIS PLACE... THEY ARE THE WORST .

DO NOT EVER TRUST THEM AND I DONT KNOW WHY DID THE EDITOR GIVE 5 STARS TO THIS STUPID WEBSITE>>>>

In summary, I would not recommend ProFlowers to a friend.

227 of 452 people found this review helpful

I should have known to order my Valentines Day flowers from someone local, but I didn't and used Pro Flowers. Well the 2 dozen Roses never showed up! Mud on my face big time. Then I called them and their customer service said they could not track my order. I requested that they follow up and when they find out my flowers were never delivered, to issue a credit. Well today I had to call back and get my credit, but that does nothing to resolve the embarrassment I went through on Valentines Day without flowers. NEVER AGAIN WILL I USE OR RECOMMEND PRO FLOWERS!!!

In summary, I would not recommend ProFlowers to a friend.