ProFlowers Reviews

(based on 92 reviews)

71 of 150 people found this review helpful

These people suck! I will never do business with them again nor will I ever recommend them! I get a message after 6:00pm that my order was cancelled because of inventory! Why not let me know sooner? Happy Valentines Day to you too!

In summary, I would not recommend ProFlowers to a friend.

94 of 164 people found this review helpful

I spent a lot of money on a bouquet we had delivered to my mom for her birthday. It arrived broken and tattered and in the wrong vase that I actually paid an extra $15.00 for. I tried calling 5 times with no response. You are on hold for 5 minutes and then they hang up on you. I am so embarrassed about how our gift arrived that I am sharing my experience with the entire world. if you support this company then you are doing it at your own risk. My mother was kind enough to thank me for the flowers. then she posted them on facebook for everyone to see (since I couldn't see the final product cause I live 350 miles away from her) and I can't remember when I have been so embarrassed. Ugh! When you spent this kind of money you expect the flowers to at least be alive and not broken. I wish I could post pictures. It would be exactly what they deserved. This is way the raunchy experience. I am seriously thinking about reversing the charges on my credit card. Maybe that will get their attention.

In summary, I would not recommend ProFlowers to a friend.

104 of 217 people found this review helpful

My husband purchased and had delivered to his mother the Contemporary Cactus Bowl for Mother's Day. The purchase was supposed to include care instructions. I called the company asking them to email the instructions. The call representative could not communicate clearly in english. For instance, I had to repeat the email address numerous times. Eventually, I provided it one letter at a time, i.e., b as in bob, r as in rabbit, etc. I assume this is another company outsourcing their call centers. The real frustration came because she kept drilling for more personal information without answering any questions. I provided name, date of delivery, name of recipient, order number, item number, telephone number, email address before she began asking for credit card information. I asked for a supervisor at that time. She put me on hold only to come back on and begin with the same questions as if she and I hadn't just discussed the issue. Once I got the supervisor on the telephone, he did not concern himself with why I requested to speak with him, or address my concerns when I volunteered them. Instead, he... (Read the full review)

In summary, I would not recommend ProFlowers to a friend.

113 of 227 people found this review helpful

Flowers just arrived; vase was hot to the touch and lilies were burned. It is over a 100F outside. They were toasted in transit via UPS. A real waste!!

In summary, I would not recommend ProFlowers to a friend.

137 of 256 people found this review helpful

05/2016, I ordered flowers along with chocolates for my mother. Delivery went as requested. Chocolates appeared to be outdated, funny color of the chocolate pieces (really dull appearance), white crust at bottom of pieces of chocolate, no expiration on box as should be for a consumable item. Flowers are guaranteed for 7 days but starting wilting on mothers day around 1 pm, 2 days after delivery. Never again.

In summary, I would not recommend ProFlowers to a friend.

127 of 272 people found this review helpful

Easy to use site with great variety but terrible service. Ordered flowers on Monday for delivery on Saturday and the flowers never showed up and never got any notification. I call customer service and they tell me that what I selected had sold out and they were sorry that they hadn't notified me. Total Failure and will not use them again!

In summary, I would not recommend ProFlowers to a friend.

105 of 228 people found this review helpful

You lock in 1 price, enter your billing information, and BANG!!! the price increase by $15. A penalty for having the audacity to do business with them. SCAM!!!

In summary, I would not recommend ProFlowers to a friend.

138 of 261 people found this review helpful

I received a bouquet from my son for Valentine's Day. When the order arrived, I was home and took delivery. The stems of the flowers were frozen. I waited to see if the flowers would open, but the Stargazer lilies were brown and are not opening and the irises have opened, but are brown as well. This is the 2nd year in a row that I have received disappointing results from proflowers. I tried to reach out to them but the order number is required to be able to send an inquiry is NOT the order number that they send with the order. I tried calling and the same nonsense happened. Can't help without an order number, can't look up by FedEx tracking number or the bogus order number or anything else that comes with the flowers.

In summary, I would not recommend ProFlowers to a friend.

134 of 283 people found this review helpful

After the Wal-Mart vase, the service charge, the delivery charge, the whatever-charge, your $30 flowers are over $100. Customer service (God forbid you need it) is out of a call center in the Philippines, no one speaks English and they will go the extra mile to make sure they don't have to do anything for you;the computer will be "down", the order will already be out for delivery (2 days early), they will suddenly not speak English, ....or they'll just hang up on you!

In summary, I would not recommend ProFlowers to a friend.

133 of 274 people found this review helpful

I ordered 2 bouquets of flowers for my sisters. The online pictures looked absolutely stunning! However when they arrived, they looked nothing like the pictures online. My sisters took a few pictures. The bouquets were lackluster, the flowers were of poor quality, they looked sparse as the bouquet came with no additional fillers. I paid for a dozen roses but one of the bouquet had eleven stems. I will not order from ProFlowers again.

In summary, I would not recommend ProFlowers to a friend.