Just Flowers Reviews

(based on 103 reviews)

171 of 332 people found this review helpful

Researched on-line flower delivery services and finally decided on a bouquet from Just Flowers. Ordered flowers on 1/1/13 AFTER verifying they would deliver on 1/1/13 before 6 PM to a residential residence. Called 800.716.7559 within a half hour to verify order with a customer service representative who said that the order had been accepted and would be delivered before 6PM. Called at late afternoon and was told that there was no notice of any problems with delivery, that the flowers would have been delivered before 6 and that the notice of delivery would not be posted until 1/2/13. Finally called the recipient and found that the flowers were not delivered. Called back and was asked if I wanted flowers delivered 1/2 with an apology note. Called 1/2/13 to verify delivery and was told that they would contact their subcontractor and let me know between 9-10 when flowers were going to be delivered. Called back shortly after because I found that the recipient had a family hospitalization that morning, and was on hold for 15 minutes until I finally hung up. Did not receive the call back between 9-10 and recalled at 9:10. Was told... (Read the full review)

In summary, I would not recommend Just Flowers to a friend.

184 of 334 people found this review helpful

Fraudulent company. Do not order. No flowers were delivered. You cannot get a refund, actually they will charge you $15 additional for non delivery. They will tell you they attempted delivery and called. You cannot understand them with their thick accents. Called 8 times with no resolution. They need investigated and shut down!

In summary, I would not recommend Just Flowers to a friend.

197 of 403 people found this review helpful

Ordered a $85.88 item. Got a few flowers, buds and lots and lots of leaves. Called customer support. They were rude and told me to wait a few days and it will look like the picture shown on the website. Can you believe this.
Please don't waste your money.

In summary, I would not recommend Just Flowers to a friend.

185 of 361 people found this review helpful

Wish I had read all the review before wasting an entire day on trying to have flowers that I had ordered ,delivered. I got repeated phone calls letting me know that the price I paid was not the actually price due to demand it would be $15 extra for delivery. It is a Monday on the 7th of MARCH NOT A FREAKING HOLIDAY!!!!!!!

In summary, I would not recommend Just Flowers to a friend.

182 of 367 people found this review helpful

Ordered flowers from Justflowers.com for my wife in Florida for Valentines day, the flowers never showed up so I called them for 3 days straight phone kept getting disconnected and as I am calling from England my phone bill at this point is getting quite high as it is not free for international callers anyhow I finally got hold of a manager or sounded like a robot who could not tell me anything besides offering me a $10 discount, after an hour of arguing got no where, they finally delivered my flowers 3 days after Valentines and told me it was the local florist who screwed up. So I contacted the local florist after they refused to give me the number for the local florist and they told me that Justflowers.com did not give them the order until today. But after all this effort and hassle oh and phone bill I feel like I just been scammed. If you want your flowers late? and bad customer reps then use this company but I do not recommend them.

In summary, I would not recommend Just Flowers to a friend.

187 of 369 people found this review helpful

Horrible company! Don't use! The order was placed on 2/14/12. I spoke with a saleswoman and I told her I would not place the order if they couldn't be delivered that day, as promised on their web site. She said the flowers would definitely be delivered that day. I got a "We're sorry" letter at 10:30 pm. I tried calling customer service and I kept getting a bogus recording. I emailed several emails requesting a refund, and I never received a reply. I just called (3 days later) and pretended that I wanted to place an order, and I finally got a real live person. She connected me to someone in customer service, who said he would have to call the florist in the morning to see what happened, and then he would get back to me. Based on hundreds of negative reviews, I'm not counting on it. I wish I'd read them before I placed my order. I can't believe this company hasn't been shut down yet.

In summary, I would not recommend Just Flowers to a friend.

196 of 380 people found this review helpful

I had THE worst experience with Just Flowers. i ordered flowers for my best friend's birthday. i picked a pretty pink/peach/purple arrangement that i knew she would love.

1) they contacted me ON THE DAY THE FLOWERS WERE SUPPOSED TO BE DELIVERED to let me know that they didn't have the flowers i ordered and that they would send a different kind. they said the flowers would be red & orange, & yellow & purple. TOTALLY NOT the color scheme i was looking for!!

2) the day AFTER the flowers were supposed to be delivered, they contacted me again and told me that they didn't have the substitute flowers either and that they still couldn't make the delivery.

3) 3 days AFTER the day the flowers were supposed to be delivered, my friend receives flowers alright. they consist of 2 roses and a lilly with a note saying "sorry for your loss". THEY DELIVERED THE WRONG ORDER!!! i feel bad for the family that it was intended for, that just lost someone

4) i was finally fed up and i just wanted to cancel my order and get my money back. i specifically told 3 different employees, including a manager, that we just... (Read the full review)

In summary, I would not recommend Just Flowers to a friend.

189 of 389 people found this review helpful

Horrible experience...do not use this company!!They truly do not care about customer service. Seemed simple enough with on-line ordering and same day delivery but don't let that fool you. Before the flowers were delivered the recipient got a call to say, "do not accept the delivery they are meant for someone in another town, we will send yours out shortly." When flowers were delivered there was no card. When I emailed company to see if flowers were indeed sent I got an email reply that stated their shop was closed but that they would get back to me in the morning. Of course no one did. Can you imagine the embarrassment having to ask the recipient if she received the flowers? It gave the impression that she had no manners. When I called customer service to discuss the experience, I got a rude woman who connected me to her supervisor at my request because she clearly did not understand the absurdity of the situation. Her Supervisor was even less sympathetic and offered a $7 credit off my next order. Would you have faith in this company to try them again? I may have had they been understanding and... (Read the full review)

In summary, I would not recommend Just Flowers to a friend.

198 of 373 people found this review helpful

Ordered flowers Saturday for a Sunday delivery. On Sunday they called to tell me the'll deliver them Monday - a day after the viewing. I cancelled the order and now my credit card company says they've charged my card. Stay away is my advice.

In summary, I would not recommend Just Flowers to a friend.

212 of 394 people found this review helpful

Just flowers is the worst flower company that I have come across while living 52 years upon this earth. I would rather pick flowers from a cemetary before I call just flowers again. Their customer service is a ground zero, and the delivery of flowers is not delivered per orders. Don't waste your time - TRUST ME!!!!!

In summary, I would not recommend Just Flowers to a friend.