Worst experience i've ever had!! 02 February 2012 Reviewer: Sandra Oosterhof from Edmonton, AB
196 of 380 people found this review helpful
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I had THE worst experience with Just Flowers. i ordered flowers for my best friend's birthday. i picked a pretty pink/peach/purple arrangement that i knew she would love.
1) they contacted me ON THE DAY THE FLOWERS WERE SUPPOSED TO BE DELIVERED to let me know that they didn't have the flowers i ordered and that they would send a different kind. they said the flowers would be red & orange, & yellow & purple. TOTALLY NOT the color scheme i was looking for!!
2) the day AFTER the flowers were supposed to be delivered, they contacted me again and told me that they didn't have the substitute flowers either and that they still couldn't make the delivery.
3) 3 days AFTER the day the flowers were supposed to be delivered, my friend receives flowers alright. they consist of 2 roses and a lilly with a note saying "sorry for your loss". THEY DELIVERED THE WRONG ORDER!!! i feel bad for the family that it was intended for, that just lost someone
4) i was finally fed up and i just wanted to cancel my order and get my money back. i specifically told 3 different employees, including a manager, that we just wanted to cancel the order and get our money back.
5) after a couple of more days of the company "looking into it", my friend got some more flowers. ugliest things i've ever seen! the colors didn't even go together!! and they were CHEAP flowers, not the orchids they promised.
6) now after A WEEK of waiting, they gave us a $30 refund. they wouldn't refund us the rest of the $25, which is how much the delivered flowers probably cost anyways, IF that!! the frustrating part is that i don't really care how much money i get refunded, but i just really wanted my best friend to have a beautiful bouquet for her birthday, which Just Flowers totally ruined!!!
BOTTOM LINE: this company does not know how to listen to their customers and they don't really care what you order. they just send SOME flowers and think it's ok. WORST CUSTOMER SERVICE EVER!!!
In summary, I would not recommend Just Flowers to a friend.
