HORRIBLE! Do Not Use! 09 December 2011 Reviewer: Cruisingdoc from Boston MA
189 of 388 people found this review helpful
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Horrible experience...do not use this company!!They truly do not care about customer service. Seemed simple enough with on-line ordering and same day delivery but don't let that fool you. Before the flowers were delivered the recipient got a call to say, "do not accept the delivery they are meant for someone in another town, we will send yours out shortly." When flowers were delivered there was no card. When I emailed company to see if flowers were indeed sent I got an email reply that stated their shop was closed but that they would get back to me in the morning. Of course no one did. Can you imagine the embarrassment having to ask the recipient if she received the flowers? It gave the impression that she had no manners. When I called customer service to discuss the experience, I got a rude woman who connected me to her supervisor at my request because she clearly did not understand the absurdity of the situation. Her Supervisor was even less sympathetic and offered a $7 credit off my next order. Would you have faith in this company to try them again? I may have had they been understanding and willing to even listen. They didn't care! I would not use this company again!
In summary, I would not recommend Just Flowers to a friend.
