Just Flowers Reviews

(based on 103 reviews)

129 of 250 people found this review helpful

Do not use! I wish I had not.
I ordered two dozen roses to be sent to my sister for her 50th birthday. Two days after the scheduled delivery date, they send me an e-mail saying they were "terribly sorry to inform you that due to the remote location of XXXXXX's residence, they would need an extra $15.00 to complete the order."
Got that? Two days after the scheduled delivery, they come asking for more money. They had no problem completing and confirming the order and charging my credit card the previous week. By the way, my sister lives in the suburbs of San Antonio, the 7th largest city in the US. No exactly remote.
I tried calling the customer "service" line and was consistently on hold forever.
Terrible company.

In summary, I would not recommend Just Flowers to a friend.

213 of 376 people found this review helpful

I ordered flowers for Valentines day (to be delivered on the 13th, the day before Valentines Day) & paid extra for them be in a red vase & another additional fee for delivery before 1pm (total order $115).

The flowers arrived at 2pm in a clear vase & was not the arrangement I ordered. I tried 4 times to contact justflowers.com by phone leaving messages no one returned my call. I emailed them, no one responded to me email. I filed a complaint with PayPal that finally got them to re-send the correct arrangement (still not in the red vase I paid extra for). When I escalated the case with PayPal they finally contacted me only to offer a $10 refund!! Not even enough to reimburse the extra $32 I spent for a red vase & early delivery!! DO NOT DO BUSINESS WITH JUSTFLOWERS.COM.....YOU WILL BE VERY DISSAPOINED!!!!!!!

In summary, I would not recommend Just Flowers to a friend.

195 of 316 people found this review helpful

Beware!

This call center uses the locations and reputations of REAL florists around the country to direct customers to their website.

http://www.florist-flowers-roses-delivery.com/ (Remove the brackets and br in the web address)

When you find a local florist on this site and click on the graphic to order flowers, you are redirected to the Just Flowers site.)

Why use a national online call center middleman, who will only send your flower order to a local florist who has to fill your order at a discount? Instead, be sure you are dealing with a REAL local florist to begin with, to get the best in quality, value and service.

In summary, I would not recommend Just Flowers to a friend.

127 of 284 people found this review helpful

This is a WIRE service, their employees (which you can barely understand) don't know a lily from a daisy. I work in a florist shop and hate dealing them. They take YOUR money and then call the local florist to fill the order - but they don't give the florist all the info you have provided (like the delivery date YOU told them or the time it must be there). Plus the local florist only gets a portion of the money, so the recipient gets fewer flowers. 5 days after Valentine's Day and they are asking us to deliver flowers with a card that reads "Happy Valentine's Day, Sweetie", then the recipient blames us for the late delivery! We will no longer be filling any orders from them, not worth the trouble. Call a local florist YOURSELF don't use this middleman

In summary, I would not recommend Just Flowers to a friend.

172 of 343 people found this review helpful

WARNING!! Do not use JustFlowers.com!!! The flowers my husband ordered for me for Valentine's Day were never delivered. It took 3 days of non-stop calling to finally get someone to answer the phone. When they did it was like talking to a rock. They lied and said the flowers were delivered and signed for and said that someone must have stolen them. Really??? Horrible service! Horrible attitude!

It's been 5 days and still no resolution. I've checked their FB page....nothing but complaints.

In summary, I would not recommend Just Flowers to a friend.

132 of 290 people found this review helpful

Ordered flowers for Vanentines day and the site said it would deliver them on the 13th. On the night of the 15th I recieved an email stating they would try to deliver on the 16th. The editor needs to read some of the reviews

In summary, I would not recommend Just Flowers to a friend.

153 of 344 people found this review helpful

I am truly upset and disgusted with this company. I placed in on February 13th through their website to be delivered to my wife at her work on Valentines Day. The website stated that the order was guaranteed to be delivered on Valentines Day. However, my wife never received the flowers I ordered for her.

To add insult to injury, their so called 24 hour customer service is impossible to reach. I spent most of the evening last night trying to reach their customer service. Initially when I started trying to reach their customer service, I would be on hold (hearing the hold music). Then the call would seem to go through - I would get ringing, but the line just continuously rang (after being on hold). At one point AFTER being on hold for close to ten minutes, the line then rang for 15 minutes straight before I finally hung up. I then tried to reach the company again several more times after 10pm. I would be placed on hold for about two and a half minutes (with the recording saying the next available customer service representative would be with me). However after two and a half minutes, I would... (Read the full review)

In summary, I would not recommend Just Flowers to a friend.

200 of 360 people found this review helpful

I implore anyone and everyone looking to purchase any flowers from an online company to NOT buy from Justflowers.com.

Long story short, I ordered flowers on Thursday, to be delivered Friday for a funeral. Flowers never arrived so, after trying to contact Justflowers.com repeatedly with no results, I reordered flowers with another company to be delivered Saturday. On Monday, a florist called and said she had delivered the flowers with a note from Justflowers.com saying "Sorry we couldn't get this out on the weekend". I received no calls, no emails, nothing other than that note. Upon contacting Justflowers they offered me a $10.00 credit UNLESS, I allowed the florist who delivered the flowers to go back and retrieve them from a woman who just lost her husband 3 days prior. Rightfully so, both myself, and the local florist refused to do so for obvious reasons. I filed a BBB complaint to which I received a call from Jason who stated that on the weekends they have a policy which states they are not responsible for delayed flowers but will offer a $10.00 credit. Unfortunately, I informed Jason that while I do see that policy on there site, I ORDERED THE FLOWERS... (Read the full review)

In summary, I would not recommend Just Flowers to a friend.

202 of 422 people found this review helpful

No Delivery of Purchase on Valentines.... Already filed BBB complaint and contacted CC company, I'm not messing around, this is unacceptable.

In summary, I would not recommend Just Flowers to a friend.

212 of 373 people found this review helpful

My experience was HORRIBLE. I ordered flowers for same day delivery. They attempted to deliver 3 days later when my friend was out of the hospital. I received no email/phone call that the delivery would not be made on Saturday, the day I ordered the flowers. When they finally arrived they looked nothing like what I'd ordered NOTHING LIKE I ORDERED. I'm in the process of seeing what I can do to fix the situation but they have enough clauses to cover their ass. They won't give the name of the florist shop, so much for buying local. DO NOT USE THIS SERVICE UNLESS YOU WANT TO FEEL LIKE YOU WERE RIPPED OFF.

In summary, I would not recommend Just Flowers to a friend.