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I implore anyone and everyone looking to purchase any flowers from an online company to NOT buy from Justflowers.com.
Long story short, I ordered flowers on Thursday, to be delivered Friday for a funeral. Flowers never arrived so, after trying to contact Justflowers.com repeatedly with no results, I reordered flowers with another company to be delivered Saturday. On Monday, a florist called and said she had delivered the flowers with a note from Justflowers.com saying "Sorry we couldn't get this out on the weekend". I received no calls, no emails, nothing other than that note. Upon contacting Justflowers they offered me a $10.00 credit UNLESS, I allowed the florist who delivered the flowers to go back and retrieve them from a woman who just lost her husband 3 days prior. Rightfully so, both myself, and the local florist refused to do so for obvious reasons. I filed a BBB complaint to which I received a call from Jason who stated that on the weekends they have a policy which states they are not responsible for delayed flowers but will offer a $10.00 credit. Unfortunately, I informed Jason that while I do see that policy on there site, I ORDERED THE FLOWERS ON THURSDAY TO BE DELIVERED ON FRIDAY. I also paid the same day delivery fee. To which this jacka** replied that Friday is part of the weekend for them...
Now, I will say, if you are reading this message and have had a horrible experience with this company, file a lawsuit in small claims court. Without going way in to the legalities of this I will say that because Justflowers derives a fair amount of business in your state (assuming you can show they contract with florists, or have a registered phone # in your state) you can SUE them in YOUR state, meaning, they need to appear IN PERSON in YOUR state for a small claims court lawsuit(there are a couple states with allow them to reply by mail, but it is rare). Look up "Personal Jurisdiction" online which will explain how to do this. In Washington, all I have had to do is show they have a phone # which is registered with a Washington state area code to satisfy the Personal Jurisdiction requirement which allows me to sue an out of state company in my state. It has cost me about $75 to file the lawsuit, and have the LA County Sheriff serve the papers to this company.
In summary, I would not recommend Just Flowers to a friend.
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