1-800-Flowers.com Reviews

(based on 22 reviews)

361 of 737 people found this review helpful

I wish I'd seen these ratings first. Flowers were ordered 7 days ahead of time and were not delivered as of 2 days AFTER the day they were supposed to be. I asked for a call back 3 times and each time I received the same templated email suggesting it was my fault and that they'll send me more free of charge - as if I would ever consider paying for them to be re-sent? How stupid.

Then when a manager finally called they first told me there was no refund policy. As if that matters. Not writing a refund policy doesn't mean you don't need to do a refund. An agreed delivery time and product and an agreed dollar amount. I delivered, they didn't.

The shipping company as of today still shows in the order tracking as it not being delivered however they're still "investigating".

After telling me about how there was no refund policy she said she needed to talk to their refund department. What?! A department to deal with something you don't do?

Don't ever ever use 1-800-flowers.

In summary, I would not recommend 1-800-Flowers.com to a friend.

400 of 757 people found this review helpful

1-800-flowers.com RUINED A 90TH BIRTHDAY gift!! I ordered flowers on Tuesday for a Friday delivery for Mom's 90th birthday party. Due to health issues my husband and I were unable to travel so we ordered a flower arrangement that was made to look like a birthday cake with candles. The ad listed the flowers as available for next day delivery so I assumed that meant something like this was kept on hand. I ordered the arrangement 3 days in advance just to make sure (or so I thought) they would be there! I looked at several flower sites and we liked the colors and flowers of this arrangement the best. My brothers and sisters were giving Mom a party at the apartment complex where she lives so since we couldn't be there I thought this would at least let them know we were there in spirit. I got a call Friday afternoon from customer service telling me the flowers could not be delivered. They said they could deliver some flowers Saturday, but not the flowers I had originally ordered. I ordered 3 days ahead of time!! You would think... (Read the full review)

In summary, I would not recommend 1-800-Flowers.com to a friend.