Very unhappy. Product never delivered followed by terrible c 13 February 2012 Reviewer: MadTurki from Ontario
175 of 390 people found this review helpful
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I wish I'd seen these ratings first. Flowers were ordered 7 days ahead of time and were not delivered as of 2 days AFTER the day they were supposed to be. I asked for a call back 3 times and each time I received the same templated email suggesting it was my fault and that they'll send me more free of charge - as if I would ever consider paying for them to be re-sent? How stupid.
Then when a manager finally called they first told me there was no refund policy. As if that matters. Not writing a refund policy doesn't mean you don't need to do a refund. An agreed delivery time and product and an agreed dollar amount. I delivered, they didn't.
The shipping company as of today still shows in the order tracking as it not being delivered however they're still "investigating".
After telling me about how there was no refund policy she said she needed to talk to their refund department. What?! A department to deal with something you don't do?
Don't ever ever use 1-800-flowers.
In summary, I would not recommend 1-800-Flowers.com to a friend.
