I have been using 1-800-Flowers for years, and especially for the last few, there has been an issue every time!! I quit placing orders that were to be delivered by a local florist because every time, either the order was wrong, items I paid extra for were left out, or even substituted with a much lower quality item or lower quality flowers, or the flowers were already half dead. Example, I paid extra for an extra balloon, and only one was provided, or I paid extra for a mylar balloon, and a latex balloon was sent instead. I even paid extra to have a teddy bear included and it was left out entirely!
This last time I placed an order for my Mother's birthday, to be delivered on 2/13. I placed this order in January. I made sure I chose an arrangement that would be sent from the vendor via FedEx or UPS, so that I would not have to deal with a local delivery. I kept checking the UPS tracking number until the afternoon of 2/12, remember this is for a 2/13 delivery. I still kept getting the message that the tracking number could... (Read the full review)