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Pickup Flowers Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 11 reviews)

Category: US Flower Delivery Services
Website: http://www.pickupflowers.com



Editor's Review Costs & Features User Reviews
 
Average User Rating:
(1.6 Stars) based on 11 reviews


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Average User Star Ratings:

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Users' Overall Ratings Distribution:

5 Stars
1 Review
4 Stars
1 Review
3 Stars
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1 Star
9 Reviews

Only 18% of Users Recommend it



11 REVIEWS AVAILABLE
PAGE 1: Displaying Reviews 1 - 10 of 11
Do not use
23 May 2017
Reviewer: Je. from Canada

59 of 116 people found this review helpful

This service is horrible.
They called the recipient (a professional contact of ours) to verify her address at 4am.
When I called/live chatted with them about this matter they closed the chat and didn't answer the phone, and actually defended their actions saying that if they hadn't called her to check the address it would have created a delay and then they would've had to charge us double.
Horrible horrible horrible.
Never use them.

In summary, I would not recommend Pickup Flowers to a friend.



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The worst company to deal with
06 May 2015
Reviewer: Gizele from New York

124 of 251 people found this review helpful

I ordered the flower bouquet from the company which had lilies, hydrangeas, kalas and roses. Not to mention that they delivered the flowers late in the evening instead of daytime, the bouquet that the birthday person got had only 5! Buds of lilies! Tried to contact the customer service for a couple of days because according to their site "you can exchange the flowers if you are not satisfied" they had the gut to tell that the flowers they delirvered are the flowers I paid for! Stay away from that company and save your time and money! The worst customer service I have to deal with!

In summary, I would not recommend Pickup Flowers to a friend.



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Do not use Pick up flowers..seriously.
30 July 2014
Reviewer: Adrienne Child from Australia

154 of 336 people found this review helpful

Wouldn't even rate them 1 star...flowers never turned up on the day specified. Went on live chat 3 times.. response was always "give us 24 hrs to find out "which they never did. Rang them which is a call centre in India.. promised they would send them that day with chocolates and surprise surprise never showed up. Rang them again,blasted the hell out of them to which they had no response and demanded my money back. Luckily I paid with Paypal so if the money isn't there in 3-4 days as their email states, I will be putting in a dispute with paypal. If you stupidly decide to use them, pay with Paypal as you can get your money back through the dispute centre of paypal. Shit company with shit service.

In summary, I would not recommend Pickup Flowers to a friend.



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Flowers never got delivered!
30 June 2014
Reviewer: Margaret from North Carolina, USA

146 of 329 people found this review helpful

I used this company once before with no trouble. This time however was told it would be delivered on Friday. They sent an email apologizing for not being able to deliver on Friday as promised but promised it would be delivered the following day, which also didn't happen and nobody bothered to even tell me. Still hasn't been delivered 4 days later and no one can tell me when it will be delivered. Cancelled the order. Will never use again & would never recommend.

In summary, I would not recommend Pickup Flowers to a friend.



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Liars and Scammers
15 February 2014
Reviewer: Marc from CA

158 of 320 people found this review helpful

I asked for the delievry of my flowers and they never were!
The assistance told me it was delivered while it was nowhere to be found.
I got back to the live assistance and when I asked for a refund they put me on hold for 30 minutes before exiting the chat without any comments.

Worst company EVER! Scammers who took my money and delivered NO SERVICE whatsoever

In summary, I would not recommend Pickup Flowers to a friend.



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Bs guarantee, bs service
14 February 2014
Reviewer: Kim N from USA

129 of 328 people found this review helpful

Do not use this site. no service. prescripted responses which dont answer the questions being asked.
First time I have ever complained online but had to do it for these clowns. I should of searched for reviews first but was in a rush. Repeat DO NOT USE.

In summary, I would not recommend Pickup Flowers to a friend.



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Horrible
13 February 2014
Reviewer: Asadasdads from FOREIGNERLAND

142 of 315 people found this review helpful

HORRIBLE EXPERIENCE, let me elaborate.
Talked with the online support which let me waiting for 45 minutes after accepting my chat and after answering few questions.

I live in a country which does not speak English, and the website does not support other characters than English, so asked the support, Andrew Curtis (obviously a fake name) told me that I should write the address in local language at the special requirements box. I did so.

later on I received an email containing the characters "??????????????????????" instead of the important, fundamental instructions given. Worried the flowers would not arrive (as people do not speak English here, and certainly not their "partners"), I went back to the chat again and realized it would take a LOT LONGER to have someone talking to me. As they got the customer's money already, the service was slower and the same Andrew Curtis told me (50 min. later) he didn't say what the said. Told me as a lair!!
Also the emails you receive with the chat transcription will be EDITED for their own convenience.
Right at this moment I am trying to talk with their terrible customer service again. When I logged in, it was displayed I should wait 3... (Read the full review)

In summary, I would not recommend Pickup Flowers to a friend.



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Great! My mom in Russia was very happy to receive flowers
06 May 2013
Reviewer: Vika from USA

219 of 432 people found this review helpful

After I ordered flowers to be sent to Russia I decided to check reviews and was scared. So many of them said that flowers never were delivered. But my experience was great! I called my mother that night and she was really happy to tell me that within an hour after phone call flowers were delivered. They also took a picture of her for their files. Flowers were not very expensive and also free vine was included. Even though i've seen many bad reviews I would order from them again, because my order was successfully delivered.

In summary, I would recommend Pickup Flowers to a friend.



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Great Overseas Flower Delivery Service!
19 March 2013
Reviewer: Arthur from La Mirada, CA

211 of 408 people found this review helpful

I had my concerns about Pickupflowers because of many bad reviews. However, I also saw some good ones online. When you're trying to send things overseas, and you've never done it before, it can be scary.

But despite the bad experiences of some, I have to say that my girlfriend in the Philippines received the exact gift I had picked out from the Pickupflowers website. She also received it the exact day I specified on the website form. Needless to say, she was elated, and so was I, especially since I am thousands of miles away from her in America. I guess Pickupflowers is listening to the complaints and doing better. They certainly earned my trust, and I will be using them again until I run into a problem.

In summary, I would recommend Pickup Flowers to a friend.



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Awful
20 February 2012
Reviewer: Unsatisfied from Spain

219 of 431 people found this review helpful

I'm studying abroad and my boyfriend ordered flowers for me for Valentine's Day. He got an email saying they were delivered on Feb. 11th, but it is Feb. 20th and I still haven't received them after multiple emails to the company and live "chats" with representatives. After several discussions daily, they kept telling me that they are still waiting for hear from their local partner, and the dialect they used on the chat seemed very computer generated and too formal. We are now trying to ask for our money back.

In summary, I would not recommend Pickup Flowers to a friend.



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