HORRIBLE EXPERIENCE, let me elaborate.
Talked with the online support which let me waiting for 45 minutes after accepting my chat and after answering few questions.
I live in a country which does not speak English, and the website does not support other characters than English, so asked the support, Andrew Curtis (obviously a fake name) told me that I should write the address in local language at the special requirements box. I did so.
later on I received an email containing the characters "??????????????????????" instead of the important, fundamental instructions given. Worried the flowers would not arrive (as people do not speak English here, and certainly not their "partners"), I went back to the chat again and realized it would take a LOT LONGER to have someone talking to me. As they got the customer's money already, the service was slower and the same Andrew Curtis told me (50 min. later) he didn't say what the said. Told me as a lair!!
Also the emails you receive with the chat transcription will be EDITED for their own convenience.
Right at this moment I am trying to talk with their terrible customer service again. When I logged in, it was displayed I should wait 3...
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