ProFlowers Reviews

(based on 96 reviews)

118 of 208 people found this review helpful

ProFlowers is the most inept operation in the world of business. I ordered flowers online for my mother for Mother’s Day. That order was placed on April 29th and originally scheduled to be delivered on Wednesday, May 7th. The 1st email came midday on May 7th telling me that the flowers could not be delivered on that day and that they would be delivered on Friday, May 9th. There was no reason nor explanation given as to why they could not be delivered. The second email came on Thursday, May 8th, telling me that the flowers could not be delivered on May 9th and that the new delivery date would be May 12th. This email told me that they would call the recipient, my mother, and apologize to them directly for the dely. Again, there was no explanation as to why this was being delayed again, nor did that phone call ever happen. On Monday, May 12th, I received an email from ProFlowers at noon (MST) stating that, once again, the flowers would not be delivered and that, now, they would be delivered on Tuesday, May 13th, or would I like to cancel my order, yet again with no explanation as to why. This is when I decided to call and find out exactly what is going on. I could not get a straight answer out of anyone over the phone. I received an apology and kept being asked if I was ok that the flowers would be delivered on the 13th or possibly the 14th. After much metaphorical pushing and pulling, and a bit of yelling, I managed to get one individual to tell me that they could not find a local florist in the area to deliver the flowers. Funny, I said, as I pulled up three of them within a 4-mile radius of the address while on the phone with them. I just want to know “why” they cannot get this done, even though Mom’s Mother’s Day has already been tainted. After a bit more pulling and pushing, I get a different individual to explain to me that the floral arrangement that I order has flowers in it that are not available at the local florist there. Wow, I said, this could have been remedied in a timely manner with a phone call, and I could have adjusted My selection. Why was I not called? No answer. I was offered a 10% discount, WOW… what an insult. I was then offered a 50% discount, better but still insulting in my opinion. I didn’t want a discount. I wanted flowers delivered to my mother. My Mother does not live in the middle of nowhere. She lives in a growing, bustling area. I cancelled the order, and I have sworn off ever using ProFlowers again. I was given the option to have a florists’ choice bouquet delivered on the 13th at no cost. Sure, I said. Then after sitting on hold, I was told they could not get that done either and that they would need to have it done through FedEx or UPS and that it will now be delivered on the 14th. At this point I am just baffled by the inability of a flower delivery company to get flowers delivered and the inability to communicate in this modern world. A call to me would have sufficed at the time of the first email and even the second as I would have made an adjustment to my choice. I have now received three separate phone calls (today is the 13th) inquiring as to whether it is “ok” to have these new flowers delivered on the 14th, with one of them asking me if I cancelled the order. Unbelievable! Pull it together ProFlowers!!! DO NOT USE THIS COMPANY! They Will Screw It Up. I still have not spoken to anyone that resembles a manager or decision maker of any sort.

In summary, I would not recommend ProFlowers to a friend.