Scam - they add zero value - just passing order on 15 August 2020 Reviewer: Frustrated Consumer from Hinesville, GA
34 of 64 people found this review helpful
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Order online with limited choices - take credit card information and then just outsource the order to multiple florists - cannot confirm or even guarantee the order will be filled - offer same day guaranteed delivery.
I called to confirm as it was important special occasion and it is just a call center overseas - when I finally receive an email that the order would not be filled same day - tried to cancel - nightmare - will not cancel over the phone - tried to talk us into a discount for next day delivery - I explained it was for a special occasion - so they missed the entire event - still tried to discount further - would not cancel - wanted to transfer to a manager - waited over 10 minutes - no manager was available and customer service could not cancel the order.
I emailed 4 times for cancellation and then had to call 8 times. Finally got an email for cancellation but we also had to call the credit card company and alert them regarding fraudulent charge as they guarantee same day delivery and were concerned we would not receive the credit.
They do not add any value whatsoever - I should have called a local florist and supported their business rather than paying for an overseas call center.
In summary, I would not recommend Just Flowers to a friend.
