Capital f florist 26 November 2019 Reviewer: Andrew from San Diego
47 of 93 people found this review helpful
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Wow, unfortunately these guys might be an actual company, I definitely fell for their online ad, I typed in "local florists national city", no address I still clicked on it and continued with the order I thought that they might be worth it and gave it a shot. I ordered same day delivery, never got delivered. Called and they said I may have jumped the gun because I called around 4pm, to try and call back. Called back they said they would deliver the next morning. Next morning came around and the customer service lady said the driver tried to deliver the flowers the day before but the business was closed. My girlfriend left her moms business at 4:25pm nothing ever came and ppl there work until 5pm. So what she said was a lie. Customer service lady told me she can offer me store credit after she lied to me, or half of the delivery service charge as a refund gtfoh lol soon after that I told her I want a full refund. That never happened. Called chase disputed the information, got my money back and they deal with their scam website with the authorities. Definitely cant trust an online florist no matter all the bullshit they claim on their website and how it pretty it looks. I've used pro flowers in the past and that was actually legit. No pros to this place, there's no use in having a customer service rep if you cant help the customer.
In summary, I would not recommend 1StopFlorists to a friend.
