» Select Another Category of Reviews

1-800-Flowers.com Reviews

1-800-Flowers.com image

Editor's Overall Rating:
Average User Rating:
(based on 21 reviews)

Category: US Flower Delivery Services
Website: http://www.1800flowers.com

Editor's Review Costs & Features Videos User Reviews

« Back to all the 1-800-Flowers.com User Reviews

Didn't deliver, didn't honor the 'apology'
29 September 2014
Reviewer: Igor from Wayne, NJ, USA

122 of 259 people found this review helpful

Variety & Choice:
Special Offers & Promotions:
Delivery Cost / Efficiency:
Value for Money / Price:
Ease of Use / Navigation:
Customer Support:
Overall Star Rating:

In May 2014, I ordered flowers for Mother's day for my Mother, an almost $100 order. It has never been delivered. After a few emails and a phone call, they finally acknowledged they messed up and refunded the money. They also issued a $50 apology gift card. Less than 3 months later, I needed to order flowers again, and decided to use this card, only to find that it already expired. Which has to be the absolute shortest duration on a gift card I have ever seen. I frankly did not even pay attention to the date when the card was issued. The live chat was no help whatsoever. When I called on the phone, the answer was 'there is nothing I can do', 'you should get an email saying it is expiring'. I am quite certain no such email came. Checked spam folder too, though emails from 800-flowers are set to go to my Inbox.

Summary: if you order with 800-flowers, not only they might just lose your order and never deliver, they may issue an 'apology' card with a joke for an expiration date, and no intent to honor it once it expires. Needless to say, I am never dealing with them again.

In summary, I would not recommend 1-800-Flowers.com to a friend.

Was this review helpful?   Yes or No

« Back to all the 1-800-Flowers.com User Reviews

Comments on this Review
comments powered by Disqus


» Click here to visit 1800flowers.com


« Back to the rest of our US Flower Delivery Services Reviews