Embarrassing 22 August 2013 Reviewer: S. Lopez from Orange County, California
116 of 248 people found this review helpful
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I ordered flowers for a funeral to be delivered to the church. I ordered a banner to read "Beloved Aunt" and also a card with our condolences. When we got to funeral, we couldn't find our flowers with the banner. When we discovered the flowers, we couldn't believe our eyes. The banner looked like it was sent from a five-year old. The ribbon was tacky and the whole message from our card was handwritten on this piece of ribbon with a glitter pen. It was barely legible, and there were misspellings throughout. We took the banner off and called later that day. We were assured that a professional banner and sympathy card would be on the flowers before the service the next day. That never happened. Therefore, our family members never knew we sent the flowers since there was no card on them. The company refused to refund the money, and offered me a 15% discount. They also offered to call the family members and explain the situation, but I thought that would be tacky since they were in mourning and had more important things to worry about. Essentially, we paid for flowers that no one knew we even sent. I had ordered another funeral arrangement for an entirely different funeral later in the week, but I cancelled the order, fearing that the same thing would happen. Also, beware if you order a banner, because the final invoice does not indicate the price for the banner on it. The flower arrangement was okay -- nothing special. I wouldn't have complained if they had put the correct banner and card.
In summary, I would not recommend From You Flowers to a friend.
