FTD.com - NEVER AGAIN 08 June 2012 Reviewer: Mickey from CA
223 of 450 people found this review helpful
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What a failure. They delivered a wrong buquet and promised to call about handling the complaint. Instead they sent a replacement 4 hours later which was too late to save the spoil anyway, and was nothing like what the photo promises you (poor quality flowers, very small buquet, although i ordered the largest size). I refused to accept. I got a nice apologetic email, but ever since i asked about the money return they stopeed answering my emials. Reaching customer service is anightmare - one waits for 30 mins in a queue only to get disconnected.
In summary, I would not recommend FTD.com to a friend.
