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Called to order Sunflowers for my daughter's wedding in the UAE, immediate confusion in that it was an international order,ordered two bunches of sunflowers, 7 each for $126.00 ea. needed flowers there on 5/31, received e mail from Ken G, put one order on hold afraid it was a duplicate, called to clear it up, Ken G then sent me an e-mail saying couldn't do sunflowers but would substitute some suitable, I called, spoke to supervisor, Pepper, answer/attitude, "Too Bad", then got an e-mail from Ken G saying couldn't deliver on time because flower shop in UAE is closed on Friday, would have to shoot for a Saturday delivery, the day of the wedding. So I can only assume ProFlowers mission statement is call us tell us the occaision and we'll try to get some kind of flowers there when we can. I bet I heard "we are doing the best we can" 20 times. Bottom line my little girl had no sunflowers at her wedding. Sorriest customer service I have ever experienced. Truth is Proflowers needs to shut down their so called international division because they have zero control over their sub-contractors, definitely need to take the "Pro" off their name.
In summary, I would not recommend ProFlowers to a friend.
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