Customer satisfaction NOT gauranteed 23 May 2012 Reviewer: Disappointed! from ID
200 of 387 people found this review helpful
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I do not recommend using this service. I ordered the Largest "Upsy Daisy" arrangement to be delivered. My sister ended up picking up the flowers. My sister sent me a picture of the bouquet and it was this tiny bouquet, not much bigger than my sisters hand. There were no daisies in the "Upsy Daisy". For You Flowers says they put flowers of "value" in the bouquet. Well, it didn't meet my expectations. I wanted a BIG bouquet for my niece and I wanted Daisies. That is why I selected the "Upsy Daisy" and that is why I selected the BIGGEST Bouquet they had. Additionally, I had selected to have a personalized card sent. When my sister picked up the bouquet, they didn't have the card that I had ordered. They weren't going to include it. My sister insisted on a card. They gave her a card to fill out herself.
When I called to complain I asked to have my shipping/handling reimbursed and was told that they would reimburse the shipping/handling. When I talked to the agent, I asked that I only pay for the small bouquet as that is what I got. They said no. They would give me a gift certificate for a future order. I said no, I don't plan on using this service again. They did offer to send another arrangement. I said no... the event is over and my niece doesn't need to know she received the wrong arrangement. I explain to them that I am willing to pay for what I received, no more, no less. They said no.
It comes down to principle. I shouldn't have to pay for something I didn't get. Anyway, their site claims Satisfaction Guaranteed. I'm not satisfied... 'Nough said.
In summary, I would not recommend From You Flowers to a friend.
