Extremely atrocious service and no customer satisfaction 19 August 2015 Reviewer: Jennifer from Ottawa, Ontario
143 of 313 people found this review helpful
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Absolutely the worst flower company ever!!!! please read review before deciding to purchase from this atrocious and inadequate company!!!!!!!
no resolution, they only cared about me con
tacting visa to cancel purchase, and giving them a bad name!!!
This message was written to two different managers after many attempts to handle this error by phone!!! no resolution:(
hello bella and theresa,
i'm very dissatisfied with order #8218840, and the manner in which it was dealt with; not only was this unsatisfactory but i was told "i made the mistake!?!?" (really?!?!) as per my order i specifically specified a tall order of two dozen roses, 12 white 12 pink and 4 star gaze lilies, no other flowers and nothing red, since it was for a funeral arrangement!
as per the picture none of my specifications were met! not only did i go over the order with your order taker 5 times!
i also received 2 more calls to confirm this order before shipment, totalling 7 confirmations!
we all know exactly what i ordered, and since your "customer service" has much to be desired, i will be cancelling this purchase with visa asap! i will also be giving the worst review and i'll also be sure to repeat this story to everyone i know, through social media and throughout entire office and building of colleagues!
word of mouth is extremely powerful!
i regret having dealt with just flowers and will never do so again!!!
sincerely,
jennifer t.
In summary, I would not recommend Just Flowers to a friend.
