From You Flowers Reviews

(based on 50 reviews)

137 of 287 people found this review helpful

I was bedridden and my wife had been doing everything around the holidays. A few family members were sick and she was too, but she still tirelessly took every one to the hospital as neede. I wamted to thank her and arranged for our son to come and cook her dinner while I ordered flowers from these people. They emailed and called me to say they didn't have a way to deliver on the day I wanted and that it would have to be a day early. I asked them to have the driver leave the flowers at the door and just call me when it was there. The flowers never showed up and I never got a phone call. I called customer service to get a refund, as I obviously had to order from someplace else (plus it would now be more expensive for same day delivery). The rep said they couldn't do anything til the next morning, when they would call the florist to see what happened. I explained none of that would do me any good and asked for a manager. After holding for ten minutes, the rep came back and said they would refund me. I emailed customer service after that to file a complaint. They replied with an apology ans said I would be credited within 3 days. 11 days later, I still haould d no credit so I emailed them again. They replied saying the credit was only noted in my file and wasn't actually processed. They said they would take care of it and were happy to be of service. I replied back asking for an address where I could send a written complaint. They replied to that with a stock letter again saying they were happy to be of service, were looking forward to my future business and that they would send me a $15 gift certificate (which won't buy anything of course, and I'm not going to use it... I told them I would not order from them again). They did not give me the address I asked for.

In summary, I would not recommend From You Flowers to a friend.