worst floral service 15 March 2012 Reviewer: Jpattyc from PA
232 of 471 people found this review helpful
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Nearly week late delivery, false claims/excuses, completely wrong product delivered first and partially correct product delivered 2nd time On 3/8 I placed ordered for promised delivery on 3/9. This never occurred so I called and it was reported to me that the florist stated change of dates was agreed upon by recipient which was a complete lie (florist called her and stated she was running late and would not be there until after 5pm and the recipient gave her directions to her place on 3/9). When it was finally delivered on 3/10 it was a cheap substitute (ordered vibrant bright yellow lilies and deep vibrant pink/magenta roses in a deep pink vase and what was delivered were a small cheap arrangement of white daisies with a couple pink ones in a cheesy cheap vase). When I sent the pictures to Fromyouflowers and expressed being upset at deceptive florist about delivery date followed by completely wrong flowers, they stated they would have to pick up the wrong flowers and would have another florist deliver correct arrangement on 3/12 as they couldnt do anything about it the following day on a Sunday. Nothing was delivered 3/12 OR 3/13 and I was not notified. When I called and complained again that still nothing had arrived, they said it was taking time getting the correct flowers for the arrangement. It would have been nice to be notified of this delay as I told my recipient be available 3/12 for the delivery! They stated they could also not provide the pink vase but only a clear one and asked if it was ok. I said yes as I figured the flowers were the most important. Finally, on 3/14 flowers were delivered but STILL not what was ordered as white roses w/ light pink tips instead and any "upgrades" to the size where clearly not evident. When I complained AGAIN that the product still was not what was ordered not to mention a week of dealing with this and inconveniencing my recipient with telling her to be around for deliveries that never occurred and getting wrong products that had to be returned they stated I could get a $20 gift certificate and $10 refund. I stated that all that a $20 gift certificate does is require me to buy again and spend more money on a service and product that has proven to not represent quality or dependability. I asked for a minimum of $30 refund but preferred full refund as date and specific product were never delivered as promised from a company that reports "Satisfaction Guaranteed". I now see that this company has MANY complaints online AND with the BBB so apparently this type of poor service, deception, and product misrepresentation is common practice for them. This company needs to keep customers up to date on delivery issues, product changes/substitutions etc. If they would have just told me that they could not provide the flowers I ordered, then I would have cancelled my order at that time and my recipient did not have to be inconvenienced repeatedly and me waste money on products I would never have purchased.
In summary, I would not recommend From You Flowers to a friend.
