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I also only put ONE star because they don’t offer an option for ZERO!!
First and foremost these people operate under multiple entities and will contact you under multiple entities! flowerdelivery.com is where I ordered and justflowers.com is the customer service entity that contacted me when I complained.
The arrangement delivered was a sad misrepresentation of what was ordered.
Unfortunately I couldn’t post photos, which would have made anyone disgusted with what transpired and the solution offered.
The arrangement sent was of average size (like a basket you would sit in the center of your dining table at Thanksgiving), it doesn’t even look as big as the ‘Standard’ option for the arrangement I actually paid for! I understand substitutions but this was ridiculous! I could actually count the individual flowers that were in the arrangement delivered, none of which are flowers that were listed for this arrangement which were:
orange snapdragons and carnations, complimented with bright yellow spider mums and daisy pompons, amidst assorted lush greens
BUYER BEWARE BECAUSE THE SAGA CONTINUES!!!!
When I contacted customer service they gave me the runaround about how their policy states the florist may make substitutions. To ALL of the flowers? So I went to ‘said’ florist because I found it hard to believe that a FLORIST doesn’t carry CARNATIONS…. guess what, yes they had carnations, many colors!
When the company called again (this time a manager) she actually tried to say that it was because the arrangement I had chosen had blooms only in the front. SHE THEN ASKED, NOT IF I HAD, BUT IF I COULD GET A PICTURE OF THE BACK OF THE ARRANGEMENT TO PROVE HER POINT! Seriously? These were funeral flowers, which she was well aware of! I told her NO, I’m not going to call the grieving widow and ask her to take a picture of the back!! What kind of tacky, classless request is that! NOR, upon arriving at the funeral was I going to stroll around behind the CASKET and snap a selfie with the flowers in question!!!
What I CAN tell you all because I was tenacious enough to sit here and COUNT!! Was that the STANDARD $74.99 version of the PREMIUM $114.99 ($141.99 out the door) arrangement I ordered had
STANDARD: 12 Snapdragon stems, 12 Carnations, 6 large Spider Mums and 18 Daisy pompoms TOTAL 48 BLOOMS, with the statement that if I ordered the PREMIUM arrangement “We'll add lots more! The premium arrangement makes quite a statement.”
It made a statement alright ‘INSIGNIFICANT’
What I could count from the front and sides was the following on this (PREMIUM) arrangement: 2 Roses, 2 Chrysanthemums, 1 small Sunflower, and 1 Lilly stem with 2 open flowers right up the center. TOTAL 7 BLOOMS for both front and sides. I can guarantee there were just 2 or three or in back.
THESE ARE THE FACTS!!!
My guess is this company tries to underbid other companies and then uses the substitution clause to allow the florist to downsize and make an arrangement more economical for the florist.
Unethical business practices. Buyer beware.
In summary, I would not recommend FlowerDelivery.com to a friend.
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