Flowers Fast Reviews

(based on 16 reviews)

132 of 261 people found this review helpful

I ordered my sister flowers for her birthday on April 18, 2015. The service was supposed to be a same day delivery. Today is April 22, 2015 and she has still not received her flowers. I contacted the place yesterday to inquire about why the product was not delivered. I was informed that my order flagged their possible fraud department therefore the order was not processed. However, the order was processed completely on my end of the transaction. The funds were removed from my bank account (which I verified before even contacting them), I received no emails or phone calls indicating that further information was needed to verify my account. I heard nothing from them at all. So, on April 20, 2015 I tried to contact them. I could not reach them by phone all complaints must be emailed to them so I emailed them. In their response to me they indicate that this was done to protect me from someone stealing my information and charging my bank. ???? That makes no sense! How could their actions protect me when my bank was charged, the money was removed from my account, they were paid for their services and they did not deliver on their end. I received no notification of any kind from them that there was any problem. If I had not contacted them I firmly believe that they would never let me know the product was not delivered and simply kept my money for services not preformed. These flowers were my present to my sister who I miss dearly and due to my work schedule don't get to see very often. Her feelings were hurt because she thought I did not remember her birthday. The whole purpose of sending someone flowers is to surprise them and let them know they are special and thought of on their special day.

In summary, I would not recommend Flowers Fast to a friend.