Beyond disappointed 05 February 2014 Reviewer: Jayd from Massachusetts
161 of 356 people found this review helpful
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First, I ordered something that said "guaranteed same day delivery if order placed by noon local time". I rushed through my order and got an acknowledgment email of my order at 5 minutes before the hour. The flowers were not delivered that day, nor the day after. It was two days later that they were delivered.
Second, I ordered red orchids. I got an email asking if they could substitute white lilies. I hate lilies. They smell extremely strong and I would say they make most people gag. Why would they send an email for something time sensitive? I didn't see the email for 20 hours. Why they didn't call me, I have no idea. The phone is wonderful! You can speak with someone and they give you an instant answer. No waiting, no wondering if they got the email, no having to make a decision. I digress. I responded that I hate lilies and I wanted color and they should send something fresh and long-lasting that did NOT include lilies of any kind. Of course, white lilies had been delivered. Stinky white lilies that the recipient has to keep on their porch because lilies give off an odor that makes most people gag. To say I was disappointed is an understatement.
In summary, I would not recommend Flowers Fast to a friend.