Wilted Flowers with Brown Leaves Delivered 3 Days Late 08 May 2012 Reviewer: Renata from Pittsburgh, PA, USA
196 of 358 people found this review helpful
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My daughter (in college in another state) ordered a bouquet for my birthday. She placed the order in advance, making sure it would be delivered on my birthday (which happened to be Friday, i.e. no weekend or holiday). The bouquet arrived 3 days late (the following Monday). The flowers were dry, wilted, petals falling apart, most leaves brown and yellow - in no shape to put in a vase and enjoy. When I repeatedly tried to reach a customer service representative, I spent a considerable amount of time on the phone (on hold, disconnected) with no result. The same is true about their online support. Highly unprofessional! My daughter and I will NOT use this irresponsible, careless and unprofessional company again.
In summary, I would not recommend 1-800-Flowers.com to a friend.
